Forum Discussion
Anyone fed-up with horrible coverage from TMobile
This is a Description of our Complaint with T-Mobile and the BBB:
For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. As expected, the coverage and service not only did not improve but got worse. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable!
They have used the 'we are currently upgrading your towers' lie for 18 months now….18 months. They don't know what they are doing, I think this is obvious. When you no longer employ people that have knowledge on the job at hand, you have a show like we currently have. I have talked to easily 100 different people with them, MAYBE, and this is a big maybe, there were 2 people that actually knew what they were talking about that pertained to the telecom industry and networking. For instance, a few days ago I told them I will be leaving tmo for Verizon and she tried to over talk me with her script, saying that I would have the same experience with them because they use the same towers and equipment and they also use the same bands….are you kidding me? I had to hang up.
Going to make no difference, no one is going to push against TMobile or any TELECOM at this point. They recently got into 'trouble' for their misleading ads and that is why they had to change their slogan. They will receive nothing more than a slap on the hand. The fine print clearly says that service is NOT guaranteed, this allows them to sell sell sell with no repercussions. They lobby politicians for a reason.
All t-mobile does is lie!
T-Mobile keeps telling me that they are working on the terrible service (but yet they want you to pay for the service that is expected) for like 2+ years. Dropped calls (constantly), texts not going through, turtle speed network and hotspot ( like having aol right now), constantly trying to pull something over on you that cost you extra, but the kicker was telling me if I upgrade from an iPhone 11 to a iPhone 13 it would fix all my problems, which I did right then, I was so desperate. T-Mobile service continues to be worth maybe half of the money I pay them every month, and that's giving them way too much credit. T-Mobile hasn't done anything to help me, I came over from sprint. I'm taking the time to get my experience with them out to as many people as I can to help them so they don't experience what T-Mobile put me through. There's no excuse for it. D. Berg
Don't believe the map or the lies! After many months a knowledgeable T-Mobile technician stated" you will never get reliable service in your location". T-MOBILE has lied at all times since we signed up! Use the FCC speed test app..If you factually comment on their service, they will just remove and block you from their sites!
Sadly, that is a metric companies care about. They believe loyalty will save them from poor product service. My wife has been a customer for 15 years but she too tires from the poor network performance.
T-mobile will only care about their business when they start losing ours.
for the past 4 months in Carteret NJ service went after having service for yrs of no problems I.T Can't figure it out I.T don't call back customer service is not the same sadly we are going have to cancel our Plans SMH
I had Great Service before they took over Sprint, once they merged/bought out the service went to crap. 80% of the time I have no service, can't make calls and the calls are constantly dropping. I looked for other companies but most of them use T-Mobile Towers which means the service is still going to be crapy. Probably better off going to Verizon or AT&T I'm highly considering it.
I would never recommend T-Mobile to anyone.
T-Mobile Sucks is what I tell anyone that asks about this service!!!
cabmandan wrote:
fireguy...you missed an important point. T-Mobile was excellent when we first signed up, much better than Verizon, better reception, better clarity. At some point that changed and ever since then we only get one bar on our mobile phones and often get dropped calls, sometimes at the most inopportune moments. If TMO changed towers and their new infrastructure is blocked from my area that would explain why nothing they say or promise improves the reception. Seems they need to find additional towers or find a technological improvement to actually respond to the many complaints about bad reception on this post.
They guarantee coverage but they don't guarantee connectivity is their fcc response. They have too many customers. The FCC and FTC don't care.
they might have also adjusted the direction of the antenna. if they made some adjustment to cover more of a certain area that might also explain what youre seeing on your side. all you can really do is have them put in a network ticket for you. i recommend the Facebook/Twitter route over calling in or trying to use chat.
