Can't make or receive calls to other numbers on my account

Michelle 67233 wrote:

We have 4 phones on our account and 3 of them, as of the same time today, cannot make phone calls to or receive phone calls from each other.  The call will ring once and go straight to voicemail. We can make calls to and receive calls from the 4th phone on the account as well as other phones not on our account. 

 

This is not the first time this has happened, but last time it resolved within a few hours. This time it has been almost 12 hours. I went to a local store the last time it happened and they had no idea how to fix, suggested I call TMobile.  The issue resolved so I never did call, but it is back now. 

 

Has anyone else experienced this? Any ideas how to fix?  This is not a new account, it is over a year old., No recent upgrades, we all have Samsung Galaxy S22s.

My wife and I were having the same issue. She has an iPhone 15 Pro Max and I a Samsung Galaxy S24 Ultra. When she would call me it would ring 1x and go to vm, reading as a missed call on my end. We deleted each other's contact from our phone. And it worked. We saved each other's contact again. Tried it again and it works just fine now. It was terrible because at the time of me typing this, my wife is 38 weeks pregnant. She HAD TO be able to call me. Hopefully this can help someone else. 

Was this fixed? I can’t make calls from my home. 

I have the T Mobile Scam Shield app on my phone. I found out it was inadvertently blocking my wife's phone number for some reason. So I unblocked her number and everything is fine again. Hope this helps.

I have the same problem, I can't call my own mother.  My mother's service is with another company and I have been calling her for years, all of a sudden this week I call her and her phone goes straight to voicemail. It's very frustrating. I called t-mobile customer service and after holding on for 40 minutes I had to hang up.  I powered my phone off, I restarted it, I took my mom's name out and added another name with the same number but to no avail it still goes to voicemail.  What is the fix? What is happening here? 

I had the same problem. After 4 days working with a T Mobile rep to no avail, I finally realized I had downloaded Scam Shield ( a T Mobile app), and inadvertently blocked the number. If you have this app, it's worth a shot to see if it is blocked there.

but all of you are in different homes correct? not all on the same tower when this is happening?

I turned off Wifi Calling settings as a potential fix months ago and it didn't change anything - I never turned it back on, so mine are strictly normal mobile. I think my sister still has hers turned on, no idea whether my son or his fiancé have that setting turned on. 

while connected to wifi/wifi calling or just normal mobile calls?

Yes, as best I can tell this has only happened when we're calling one another from our respective homes. Though I can't think of a reason why landline calls would come through just fine, to our cell phones in our homes, but cell calls from others on our account do not go through. And yes, in the exact same time we're having these weird down periods, I have been able to make calls to other numbers just fine, it's only calls to family members that don't go through properly. 

and only happens while inside or does this happen while outside as well?