Forum Discussion

Et2411's avatar
Et2411
Network Novice
Hace 12 meses

DIGITS calls have too much static

I am using my DIGITS line to operate my condo gate lock. To open the gate I press 7; and the touch tone triggers the call box to unlock. this worked 30% of the time in the past. 
 

Now when I get the gate to call my DIGITS line, the connection has so much static that the touch tone lags, or sounds like beep-beep-beep instead of a solid BEEP, and the old gate system doesn’t trigger because the tone isn’t correct. 
 

is there a solution to this? I have full signal + WiFi. 
The problem occurs even when I’m not on WiFi so that’s not it. 

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    Tbh,  im not sure how someone would get static on Voip.  Garbled/Muffled maybe.  Even old school amr-half rate at 7kbps could do tones 'mostly' properly.and much of the issue was from handoffs

  • if/when you make any other DIGITS call is it the same or is that call nice and clear?

  • Et2411's avatar
    Et2411
    Network Novice

    Yes, I tested calling a person and there’s less static but enough that dial tones don’t sound clear enough to activate a touch tone system

  • doing a full restart on the phone doesnt improve anything? and which phone do you have?

  • Et2411's avatar
    Et2411
    Network Novice

    Restating didn’t help. I have an iPhone 15 pro. 
    im pretty sure the problem is T-Mobile deprioritizes data connection for DIGITs lines, and it’s all VoIP, so the skipped or dropped packets are audible. 
     

    I don’t want to change my primary phone number to use the gate (which is restricted to only local area codes), but I’m not sure what else could cause this.