Forum Discussion
How can I contact customer service other than by phone
I called in to customer service and was told the wait was 7 minutes, but I could get a call back. I requested that, and almost immediately got a call back. But instead of connecting me to an agent, I...
You can use the TMobile app and their built in messaging, or social media (Twitter/Facebook).
The app will allow youto schedule a call time as well
I have had one telephone conversation and then two in-app chat sessions with customer support in an attempt to get an iPhone unlocked. In the two chats, I was told each time I would get an email the following day with instructions on unlocking the device. I never heard back after getting those promises. Any suggestion short of just dropping T-Mobile?
