Forum Discussion
How can we get help with service?
Nightime my speed drops to 9mps. I cannot stream any TV without buffering. I call tech line they tell me maintenance. Then they say it slows when to many have access. If they can't handle the volume then why keep selling the service. I may have to go back to spectrum if I can't get help. Tech line has been useless.
What they are doing is essentially doing "internet" by stringing cell service together. It is a scam, yes?
Good luck with that. 🤣
a bit odd that you would run into capacity issues at night..peak hours would be the main work hours 8amish to about 6-7pm ish..if you live in a business area possibly but if you are in a residential area there shouldnt be any issues at night.
are you asking if them switching all the Sprint towers over to TMO towers is a scam? it doesnt take a flip of a switch to make this happen..they actually have to change out equipment..on every one of those towers..across the nation..which took Sprint a few years to get upgraded to what they are currently..
I suspect that the 'night' issues might be localized. I personally had more issues during the day (~8am-5pm) where zoom/VPN would disconnect, and my devices would drop WiFi (modem issue?)
I went back to Spectrum, sadly. Spectrum isn't 'all bad', I just wanted to test an alternative.
As far as streaming goes - I generally didn’t have issues - I suspect that’s in part as my area has a strong LTE service (no 5g on local tower).
It is a lower cost (than most) solution … so I don't expect much, but I do try to hold T-Mobile to their service. The sad part, it that this is mainly a low end appliance gateway, with a lot of limitations. They do have a lot of info on their site about this, and NAT / streaming platforms, etc.
