how to leave a good customer service review?

VERY DISAPPOINTED with customer service ! I cancelled my account and after being canceled they over charged my account more than what my original bill was . They promised to have that amount refunded back to my account and two weeks later nothing has been refunded ended up calling back just for a lead Jane to tell me that they can't refund back the amount they promised and that she's sorry if wrong information was provided to me ! I asked for the recording of the last call to match what I'm saying and she said that it can't be possible and nothing can be done but refund me half of what I was told ! 

In Feburary 20th my wife called in respect of her Fold 3 samsung phone having inner screen issues, it was not responsive, frozen and have a black ink line in the middle of the inner screen, the phone still receive and make calls. The agent said she have to send the phone back to tmobile for replacement which they sent a refurbished phone to her as replacement.  Today she got a bill of $1700 for a refurbished fold 3 phone. We called tmobile this morning but non of the agents show empathy, all they want is making a payment plan for the $1700. The phone has insurance and this could have been taken care of by the insurance the agent she spoke to have directed her to insurance. 

The Samsung fold 3 was recalled by Samsung because According to the law suit the Samsung fold 3 is " highly susceptible to screen damage, including corrupted pixel, through microscopic particles getting under the protective film at the hinge creating air pockets. The lawsuits also alleges that cold temperatures can cause the screen protector to snap instead of bend".

My concern is why didn't the agent on the 20th of February transfer my wife to the insurance company for a replacement when she knows that the phone is out of tmobile warranty and has insurance????

Why will my wife pay $1700 for a refurbished phone from tmobile while she can buy it for $400 on Amazon????

Is it wrong to be honest and tell the truth?

Please kindly address this issue as soon as possible. Gracias.

fireguy_6364 wrote:

@HeavenM  can pass the word up the chain.

Jakashia helped me on the phone and she was amazing and kind! She answered all my questions and was able to address my concerns. I waited on the line for the survey however, it never transferred me. So, I wanted to make sure she gets the good review she deserves. 

Kashia, thank you for all of your help! I really appreciate the fabulous customer service! 

For nearly 20 years, I've witnessed the continuous improvement of T-Mobile's customer service, making them an invaluable asset to the company. Just last week, I had yet another outstanding experience that solidified my admiration. During what we thought was a regular call, I mentioned we weren't aware it was an international call and asked for a lower rate. The exceptional representative, Mica, went above and beyond. She promptly contacted her supervisor, securing an authorization code to credit back a surprising $51.00. It's these remarkable gestures that truly set T-Mobile's customer service apart, leaving me thoroughly impressed and grateful for their dedication to customer satisfaction.

I had an excellent customer service experience with Joyce@T-Mobile today. She was very patient with me, kind, and had a positive attitude. Thank you for her outstanding customer service.

I had outstanding customer service. @Kahadja resolved ALL my issues, was exceptionally pleasant and knowledgeable 

The only issue I have is to leave a Google review. One should be able to do that. 

You can on a individual store yet not for a call in. 

Disha from T-Mobile helped me out so well she understood my need and I also shared this whole info to my fellow through 

@HeavenM  can you please share this?

I want to thank T-mobile in Tewksbury at Wamesit Place (Store 3SLO) for excellent customer service. In particular Guilherme. They quickly educated me on all the options for plans and in adding a new line for my kid. I took a couple of days before deciding and when I went back they actually remembered our conversation and helped with every step of the process. I even got a new phone because they showed me I was eligible for certain promotions. The team there really worked well together.

amazing efforts

Thank you all for sharing your experiences! I love getting this feedback to the right places, so our teammates are recognized. 

Keep it comin’ !! 😀