how to leave a good customer service review?

went to the hixson, tn Store this morning.   and want to commend ANTHONY BURNS 

who greeted me and then carefully listened to my problem with a samsung tablet. 

he clicked around and 15 minutes we had changed some passwords, checked our my taablet by sendeing an email.    everything was back working again.   Then he said if I had any other problem to let him know.   well,  it has been working properly  now.   the think about ANTHONY BURNS  was that he seemed to care.   a very impressive young man.   TMOBILE fortunate to have him as an employee. 

This is my first time leaving a review on T-mobile as well as my first time leaving a review for customer support in general. I had been on the phone with Mary B. for 2 hours and 10 minutes and she was able to resolve all the issues that I had. Her professionalism, positivity, and patience made it very easy to handle my situation. I am writing this review in Hawai'i so given the timezone it is over midnight by the time we were finished. If you are seeing this review, I would like to thank you again for the assistance and service that you were able to provide to my mother and I over a phone call.

not happy crappy internet service uninformed customer service

I have visited T-Mobile Spencer Plain Rd & Boston Post Rd in Old Saybrook CT. twice and have been very fortunate to be served by James. He has consistently demonstrated a high level of proficiency in customer service skills. With a blend of patience, empathy, and active listening, James has been able to resolve my cell phone issues effectively and efficiently. He is so amazing and skilled. He has gone above and beyond in assisting me. His attention to detail and dedication to providing a seamless experience make him an exceptional customer service representative. Good job James!"

Cherri gave great customer care took her time and help me solve the problems thank you 

T-Mobile has been the worst experience I was with them for two years $150 a month and still had horrible experience 

Kizzy sorted out an issue with my SIM data mistakenly transferring into a new S23. She helped us activate an eSIM on the S23 for the time being and ordered a new SIM card for us. The most patient, excellent service we've had with t mobile. 11/10

I miss Sprint. T-Mobile is a terrible company to have service with. I've been a loyal customer for years even after Sprint was bought out, but after my recent experience, I'm seriously reconsidering my options. I had an issue that needed resolving, and the response I received was incredibly disappointing. Not only did they fail to help me with my problem, but it became painfully clear that they don't actually care about their customers. Instead of providing support, they seemed more interested in collecting money. It's frustrating to see a company I've trusted for so long prioritize profits over customer service. I expected better from T-Mobile, and it's clear their focus is no longer on keeping their customers happy. I won't be recommending them to anyone in the future. 

I really hope this gets moved up the chain! I bought a new iPhone last week and it was delivered today. I took it, and my older Samsung, to the T-Mobile store at 4911 Township Line Rd, Drexel Hill, PA 19026.

I'm not very tech savvy but had the good fortune to have Anthony as my sales associate. I asked him if he could help me get the new phone set up and transfer the data from the Samsung to the iPhone. He assured me it was no problem and got right to work on it. The whole process took close to 45 minutes. As he worked we had some small talk about dogs and the kind of breed he was interested in. We're both dog lovers it seems. When he finished transferring the apps, contacts, and photos, he said I was all set. The phone worked perfectly as I left the store. I only had to reconfigure my email account (Outlook) and was all set. Anthony went above and beyond with his skills and customer service. Thanks to T-Mobile and Anthony, I'm totally happy with my new phone. 

Hello just wanted to give a good shout out to Mrs. Victoria at T-Mobile. She was very professional n very quick n explained everything to us n Mrs Victoria is so very sweet!!