Forum Discussion
HP printer and internet connection
I've been trying to connect my HP ENVY 4500 printer to my home internet. My printer says the IP is not connected. The printer recognizes my wireless network however when I try to put in the password ...
Hopefully this is helpful to people with HP printers and connectivity issues. I learned from T-Mobile Tech that their internet doesn't support printers that use WPS or WiFi Direct which was exactly what my HP printer used which wouldn't connect to my Gateway. Printers must use WPA or WPA 2/3.
A guy at Staples told me that this seems to be primarily an HP printer issue. I traded my HP printer in (got a $30 credit), purchased an Epson and connected easily. I'm super low tech and don't have further information beyond what I've laid out here. Good luck.
