Forum Discussion

lowilli's avatar
lowilli
Roaming Rookie
Hace 3 meses

HP printer not connecting to replacement 5G Internet Gateway

I just replaced my TMO Gateway with an updated 5G router. Now my printer and one of my Dell laptops won't connect to the network. The printer provided a status sheet that indicated possible MAC address filtering. How do I log into the gateway? How do I find the MAC filter settings?

gracias

Lo

  • lowilli's avatar
    lowilli
    Hace 3 meses

    Thanks syaoran. I called TMO and a good agent suggsted setting the network to 2.4 ghz since this technology has a longer range than 5g. As of now it seems to have worked. fingers crossed and I hope my reply can help other users. Lo

  • lowilli's avatar
    lowilli
    Roaming Rookie
    Hace 3 meses

    Thanks syaoran. I called TMO and a good agent suggsted setting the network to 2.4 ghz since this technology has a longer range than 5g. As of now it seems to have worked. fingers crossed and I hope my reply can help other users. Lo

  • syaoran's avatar
    syaoran
    Transmission Titan
    Hace 3 meses

    Delete and recreate the connection on each device.  You will also need to run the setup on the devices you want the printer to connect to once you reconnect it to the gateway.