LG IMS HAS STOPPED HELP ME PLEASE

gjdLoveMountains wrote:

I have attempted this fix on the provided link and it just doesn’t work for me. 

 

T-Mobile should be reaching out via e-mail to the customers who have LG phones telling them (us) that they are aware of the issue and are owning it and therefore will resolve fixing the issue. 

T-Mobile can't claim they are not responsible! We bought our phones through them (at least I did) and that should not let them off the hook. 

What happened to proactive customer service?  T-Mobile is aware of these events, or at least should be if they are collecting their telemetry correctly. They could had jumped on this informing all they are on top of it. 

I think they just assume impacted folks will purchase a new phone (which they get the kickbacks).

Businesses only react (not respond) based on the pain they feel their customers are experiencing and whether the customers will cause bad press or churn (leave). 

I am getting more disappointed with this company over the years. It seems they have included folks from companies like Sprint who had it all wrong when it came to customer service. 

If this is not fixed by today, I am jumping ship. Verizon provides a nice package that is tempting at the moment. 

Selling someone something doesn't put them on the hook for responsibility.  T-Mobile, just like everything other carrier, is a retailer for cellular devices and also a service provider.  They don't make the device or develop the software and firmware that it runs on.  LG dropped out of the cellphone market quite a while back now.  Perhaps it's time to consider an upgrade.