Forum Discussion
My T-Mobile data isn’t working
I have an iPhone 12 pro max (it’s on the latest IOS version) that can make and receive calls and texts, but the cellular data won’t work at all for things like Safari, social media, or any other app ...
You need to install a TCO/IP PING diagnostic app and run a PING test to 8.8.8.8 to see if data is working at all. If not, you should check to make sure that data is both turned on in the phone and provisioned in the switch (your account settings). I've recently heard of another person whose account spontaneously lost provision for data and it was eventually tracked to a setting deep down in the account provisions. Something Tech Support had to find. Probably the hardest thing was getting past 1st level CSRs to get to Tech Support.
irishhorizon wrote:drnewcomb wrote:Can you briefly swap the SIMs between the phone in question and one of the other phones? If the problem moves with the SIM, it's account related. If not, it's something with the phone.
We’ve done both. Fully new equipment and problem unchanged.
If the problem followed the SIM, the issue is in the account. I've heard of account configuration settings changing mysteriously. You may need to fight your way through Tier One to get to Tech Support.
