Need to contact the Executive Response Team

Hello my name is Khadijah Fair & I am reaching out to hopefully reach someone in corporate or executive position. I have an account with TMobile and I sent in a remittance and it was received on your end on 09/23/2024 I have been calling trying to check the status of my stamp endorsed remittance and have had no luck with that. Also I sent in a remittance in August and it was not endorsed properly so it was not accepted but I have yet to receive my negotiable instrument back as of yet. I sent my remittance in September to the CFO of TMobile and still have yet to reach the proper department to know the status of my account. Please I hope to hear back soon…

Prueba

Hunter99 wrote:

 

To Whom It May Concern

Went to get a new phone with my father Sept.14 2024 and he gets phone home i can’t reach him ask customer service to help me and they were no help to me at all my fathers 84 i want to help him any way i can your customer service sucks!!!!

if you have any questions please call me at 5074614381 thank you iam Timothy Ross

mustangric wrote:

I was speaking with SIRVAL VANDUVALL WHO WAS ON THE EXEC RESPONSE TEAM AND PROMISED A 200 DOLLAR CREDIT AFTER PURCHASING A IPHONE 12. ACCT# DID NOPT GET IT AND MY EMAIL NOW SAYS HE NO LONGER WORKS FOR T MOBILE

Thanks for reaching out @mustangric We want to make sure that everything on the account is fully taken care of even though Sirval is no longer with the company. I was able to find Sirval's team and I let them know that you were waiting on a resolution for your situation. I am not sure how long it might take them to get back to you. You can also try to get back to our Executive Response Team the same way you did the first time. Either way, I'm sure your case will be reassigned and you will get taken care of. 😀

Not surprised.  Try filing a BBB complaint.  It will end up with the Executive Response Team.

I was speaking with SIRVAL VANDUVALL WHO WAS ON THE EXEC RESPONSE TEAM AND PROMISED A 200 DOLLAR CREDIT AFTER PURCHASING A IPHONE 12. ACCT# DID NOPT GET IT AND MY EMAIL NOW SAYS HE NO LONGER WORKS FOR T MOBILE

this is a peer to peer assistance site.. with that being said its also fully public..so posting things such as address…. phone numbers...emails..full names...is a bit of a no no when it comes to personal net security..

To who it may concern, I'm have been a long time customer with t mobile. I.ve recently had my phone replace due to a defect the phone had no physical damage that I'm aware of when i sent it off. I'm being charge for a phone that I pay for insurance on and being threatening if I don't pay the charges on my account. I have called several times to resolve this matter and there has been no resolution. I'm temped to reach out to another service provider else where. I'm not going to pay for a phone that i have insurance on and then have to pay again when it breaks. I hope that this issue can be resolve soon..

Tyrone C

240*******

tyrone*****@*****.com