Forum Discussion
Network - continuously - doesn't stay connected
This is a long one - this has been ongoing for almost a year now. At work - I no longer stay connected to the T-Mobile network. I had NO issues with network connection before the big "5G" roll out wh...
All 5 lines are not in the same area. I don't use iPhone - I am a Samsung Galaxy girl. According to T-Mobile the tower that is close to my work is not "5G" yet - this is why we downgraded my phone from a "5G" compatible phone to one that won't attempt to connect to a "5G" network. When they sent me the downgrade - they also sent me a new SIM card.
This all became an issue at my work only after I upgraded to a "5G" phone. Before that I had no issues at all with having a network at my work. I have been tossed around to about a dozen tech support people at T-Mobile - not one has figured this out yet. Meanwhile - I am unreachable while at work - 14 hours a day. If family has an emergency - they have to call my work number.
