Forum Discussion
Network - continuously - doesn't stay connected
This is a long one - this has been ongoing for almost a year now. At work - I no longer stay connected to the T-Mobile network. I had NO issues with network connection before the big "5G" roll out wh...
are there any other TMO users at your work by chance? and if so are they seeing the same thing or no?
not sure why they would have downgraded you..lack of 5G on that tower would just push 4G anyways..worse case if it was trying to pull 5G from a much further out tower and it was to far i could see there being issues..which then you could have just jumped into your network settings and switched it to look for 4G only and not 5G..
by chance have you attempted to contact TMO through either Facebook or Twitter? calling in lands you with tier 1 support where FB/TWTR lands you with tier 2 support starting off..the one key troubleshooting thing here would be if there are any other TMO phones near you..theyre seeing the same thing then its something network related..if theyre not then its either phone or something junked up on your line/account when they switched you back/downgraded you..
also by chance does your company have wifi so you can connect to wifi calling perhaps until the issue is figured out?
