Forum Discussion
People Outside of T-Mobile Not Receiving My Texts
Hi everyone! As of late Wednesday, it appears that people who do not have T-Mobile aren't receiving my text messages. To me, they look like they're sent, however, both Verizon and AT&T customers aren't receiving anything on their end.
I spoke to T-Mobile via Facebook and I’ve done the following:
- Cleared cache on phone
- Cleared cache and data on messages app
- Made sure all apps (Google Play and Galaxy Store) were up-to-date
- Made sure phone was up-to-date
- Restablecer configuración de redes
- Restablecer todas las configuraciones
- Deleted all messages in my phone (and emptied the trash)
- Turned on and off airplane mode
- Turned on and off most connections/network type settings
- Restarted my phone way too many times
They told me I can come in-person today and get a new SIM card. I'm hoping that fixes it, however, I'm wondering if anyone else has had the same problem or has ideas? T-Mobile says my account looks fine and everything on their end looks fine. My phone is a Galaxy S21 and is only 1.5 years old, and I've been with T-Mobile for years.
Cb3 wrote:
This is definitely a known tmobile issue. I have been having this issue (primarily with att users) for several months. I have 4 phone lines (both iPhone and android) and I am constantly on my phone so it has been a big problem for me and I have also been a good case for tmobile to study. The problems are intermittent. I have submitted 3 official repair tickets been to multiple store locations and gone through all the troubleshooting steps possible over the course of more than a dozen calls to tech support. As a last resoort tmobile sent me a replacement phone for my main device (galaxy ultra s22+). Of course that didn't work either. At this point I am waiting for tmobile to make changes to their network settings to fix the issue and to extend to me a credit for all that I have been through. Since it has been so long (and they've tried to blame everyone else for all this time) I am not holding my breath for either a network repair or a credit. But I have informed them that I will continue to demand it. I am prepared to sue then if needed. Although again, my odds are probably slim to get fair compensation.
The reason for my long post is to let everyone know about my experience and to save you all some of the trouble and confusion that I have endured. It isn't your phone, the other person's phone or carrier.... it is the tmobile network and there is nothing that anyone else can do but them. And they are well aware.
I would love to see some proof of that. None of my 5 lines are having issues texting, including to other networks and internationally. Just thinking it is doesn't make it true.
This is definitely a known tmobile issue. I have been having this issue (primarily with att users) for several months. I have 4 phone lines (both iPhone and android) and I am constantly on my phone so it has been a big problem for me and I have also been a good case for tmobile to study. The problems are intermittent. I have submitted 3 official repair tickets been to multiple store locations and gone through all the troubleshooting steps possible over the course of more than a dozen calls to tech support. As a last resoort tmobile sent me a replacement phone for my main device (galaxy ultra s22+). Of course that didn't work either. At this point I am waiting for tmobile to make changes to their network settings to fix the issue and to extend to me a credit for all that I have been through. Since it has been so long (and they've tried to blame everyone else for all this time) I am not holding my breath for either a network repair or a credit. But I have informed them that I will continue to demand it. I am prepared to sue then if needed. Although again, my odds are probably slim to get fair compensation.
The reason for my long post is to let everyone know about my experience and to save you all some of the trouble and confusion that I have endured. It isn't your phone, the other person's phone or carrier.... it is the tmobile network and there is nothing that anyone else can do but them. And they are well aware.
Still not having any issues. I am using the latest beta of Google Messages with RCS enabled. No issues on the girlfriend's device either. She's using Textra for SMS/MMS.
I'm having same issue. I did a factory reset hoping it would solve it, but nope.
NovelN wrote:
Like everyone here, I've been having these same issues. Seems like RCS is a problem. I also thought it was my phone and got a new one just to find out it's also has issues. I have an older phone as well for my business that is not having this problem so I have to wonder if it's not one of the operating system glitches for newer phones. Not sure what to do at this point. Got to wonder if it's a carrier issue though. It sure does seem like it might be
Different texting apps have different code. If the issue was with T-Mobile. The boards would be flooded with threads from over 150 million customers complaining.
Like everyone here, I've been having these same issues. Seems like RCS is a problem. I also thought it was my phone and got a new one just to find out it's also has issues. I have an older phone as well for my business that is not having this problem so I have to wonder if it's not one of the operating system glitches for newer phones. Not sure what to do at this point. Got to wonder if it's a carrier issue though. It sure does seem like it might be
I'm a business person and I use my cell for business. Twice now, I've had clients state that I did not return their text message. If this does not get fixed, I will be forced to change providers. #mortgagemack
syaoran wrote:
fireguy_6364 wrote:
texting with the wife currently..shes with V..dinner ideas lol.
Butter chicken! :D
had that yesterday lol.
its a current toss up between Ramen and Mexican...probably gonna end up with a coin flip since neither of us can decide lol.
fireguy_6364 wrote:
texting with the wife currently..shes with V..dinner ideas lol.
Butter chicken! :D
texting with the wife currently..shes with V..dinner ideas lol.
