Forum Discussion
Phone signal is missing
Hola,
I switched to T-Mobile from Sprint a year ago due to the merger and because I had no choice but to do it. I've been on an Unlimited data plan for the deaf and hard of hearing ( data only, no voice calls ) to which the Sprint network worked flawlessly in my area. The merger forced the deadline for the tower change and I upgraded to a new phone. Then for more than half a year, the T-Mobile network was working fine under the unlimited data plan ( same program that got merged ), until recently I've been seeing Roaming LTE on my signal the last 24-48 hours. I live directly under a 'partner carrier' area in a small college town in Vermont and T-Mobile's signal doesn't show up often unless I travel outside of my area, about 15-20 minutes away, to get the full benefit. The 5G network is outside of the area and closer to the next biggest city about 30-45 minutes north.
With T-Mobile's network, my data usage doesn't affect anything but with partner carriers, they have a 500 MB limit which led to two text warnings for roaming outside the network when I've stuck around my area the whole time. The other carriers were AT&T and Verizon which usually shows up alternatively on my phone where T-Mobile's signal is rare.
I’m being put into a tricky situation that if I go walking outside, I’m at the mercy of the tower’s fluctuating signals but if I use Wi-fi, it’s not an issue.
I checked my account and it looks normal as it appears to be active and service isn't terminated. I checked online to see if there were news of outages and I don't see them which negates that possibility. I checked my data usage and it only shows 0.16 gb used which was bizarre.
I've tried rebooting the phone and using Airplane mode several times and nothing worked. I checked the Network settings on my iPhone 13 Pro and it shows Roaming without anything coming from T-Mobile. I highly doubt it has anything to do with my bill which I paid the first half after it went past the deadline and the rest is due in next month.
I think there's something wrong with the network. Has anyone gone through a similar thing?
I don't think the tower is broken here but something is missing from the coverage zone I think. As for 3G network on July 1, 2022 being shut down from T-Mobile, you're right. That might've cratered their coverage here.
I think something’s wrong with the network or I’m being cut off for the wrong reasons.
Since you have mentioned that your phone shows roaming now, and the coverage area is listed as ‘Partner’, I suspect that T-Mobile is either
- Decommissioned the Sprint tower that you used to connect to (very likely as it shows ‘partner’ on the coverage map
- Tower is undergoing a rebuild to T-Mobile (these in my area take 2-4 weeks before coming back online)
I'd recommend that you contact T-Mobile through their messaging app. (T-Mobile app - top right corner has a chat/messaging option) to get this worked out. If they did indeed cut the service in your area, I'd escalate through other means such as BBB or your PUC.
This company has gotten bad and they know it. Since they claim they were improving the towers for better service my cell phone is useless. I can't use my phone for basic calls, messages without wifi in my home or someone else home wifi. Only if I need 911. The company lied to me several times over 3 months that it's my S22 Ultra I brought last year. But when I drive into certain areas/cities spots it works. Same places it works, but not in others. So I know it isn't my phone but the towers. It worked in my home for 3 years until they updated the towers. I will pay off my phone in one month and leave Tmoblie. They should be ashamed of themselves. I am paying for service that Tmobile isn't servicing me. My Spectrum home internet allows me to make phone calls and use data on my phone. So I am paying for services this company ISN'T providing!
