Forum Discussion
After latest update, GS9 keeps defaulting to Cellular Preferred over Wi-Fi calling
I have very poor (but existent) cellular coverage in my home. I had no problems with setting Wi-Fi preferred for all of my calls/texting prior to the latest (large) update. Now, I can select Wi...
¡Hola, @drinktigermilk!
Unfortunately, this is the first post that I've seen around the Support Community regarding WiFi calling taking a back seat to cellular after updating to Pie. We're still working to get answers on why this is happening and what we can do to fix it. In the meantime, we're using this thread: Official Android 9.0 Pie Discussion Thread to track user-reported issues related to Pie. When we have more info, we'll be sure to post it over on the linked thread.
I'd like to refresh this very old thread. T-Mobile still refuses to fix this issue. I am now on a Galaxy 23. The same thing has been going on 4+ years.
They still "automagically" change this setting to Cellular Preferred. They have no business ever touching this setting. It is simply a customer preference. A preference should have nothing to do with what is actually happening while a phone moves.
What should happen (obviously) is that when a phone move to a location where there is no Wi-Fi they should (silently) change over to the cell network. IF the customer has Wi-Fi preferred and they go back to a location with Wi-Fi they should silently change over to Wi-Fi. There is absolutely no need for this user preference to ever change unless the user changes it manually.
I have tried to explain this simple concept to T-Mobile reps on at least 7 occasions (including over an hour today). For whatever reason they are completely unable to understand this simple concept. This is very, very frustrating!
ONCE I actually got a rep who understood the issue the first time I explained it. She finally said she'd refer to up the line. Obviously nothing happened (in 18+ months).
I don’t understand why T-Mobile is so resistant to fixing this issue.
BTW, I know that Verizon does not do this. I don't think AT&T does either, but I haven't tried them.
