Forum Discussion
Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
I'll try to be brief, but have a bit of data to share. First, let me state that T-Mobile supports reps are super nice, BUT cannot think outside of the narrow box they are trained in and really can't ...
BBB escalation will get you a bit more than the typical locals, but I have had your message of “we can't guarantee coverage in all areas” often.
I’d almost recommend taking a ‘drive by’ the tower (½ mile away?) and taking a ‘test’.
and similarly network readings.
I did mention above that it took me a CPUC written complaint to get T-Mobile to ‘fix’ the 0.3Mbps 5G service, along with a BBB escalation. 8 months .
Then, after publishing the written response, it was fixed in 1 month. Press them on the issue - tell them you have full bars, but effectively unusable service. 5G 'should be' +100Mbps (according to past reps). 1Mbps at ½ mile is pretty bad, especially with good power level, and usable SINR.
Why I mention microwave … I'm in a suburban area, the local tower here is microwave. A 'bump' (wind, or other) can move these a bit out of alignment - or … something comes in between. For the amount of spectrum available and signal, your results (2 weeks ago) were decent.
Okay here's a head scratcher for you guys since I've got this internet okay I've only been able to get three bars never anything more and to top it all off I've never been over three and a half four and a half megs per second during the daytime but yet at night it automatically jumps up to about 25 to 35 megs per second and then when the sun comes up it drops back down to 1.3 to 2.3 so I started kind of paying attention to the times now about 8:00 9:00 in the morning the bandwidth drops to below five megs and will not go higher all day after 10:00 it jumps up to about 25 and will f*** you wait all night long between about 25 and 35 I called T-Mobile multiple times explain the problem ask them what's going on they tell me everything's fine they said they're going to reset my deal they're going to do this and that and it should fix the problem but it still has yet to fix the problem. Oh and not to mention when I try to set up the the router with the T-Mobile app 90% of the time it tells me can't detect the signal I put in an invalid address and if I finally do get it to detect the signal it tells me I'm in a bad area for that signal and one time from a support guy I got the excuse of I'm in between two towers so it's constantly switching between towers. I've literally tried almost every location in my house for better signal never hits pay 3 bars and here are SS from app
