Forum Discussion
Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
I'll try to be brief, but have a bit of data to share. First, let me state that T-Mobile supports reps are super nice, BUT cannot think outside of the narrow box they are trained in and really can't ...
BBB escalation will get you a bit more than the typical locals, but I have had your message of “we can't guarantee coverage in all areas” often.
I’d almost recommend taking a ‘drive by’ the tower (½ mile away?) and taking a ‘test’.
and similarly network readings.
I did mention above that it took me a CPUC written complaint to get T-Mobile to ‘fix’ the 0.3Mbps 5G service, along with a BBB escalation. 8 months .
Then, after publishing the written response, it was fixed in 1 month. Press them on the issue - tell them you have full bars, but effectively unusable service. 5G 'should be' +100Mbps (according to past reps). 1Mbps at ½ mile is pretty bad, especially with good power level, and usable SINR.
Why I mention microwave … I'm in a suburban area, the local tower here is microwave. A 'bump' (wind, or other) can move these a bit out of alignment - or … something comes in between. For the amount of spectrum available and signal, your results (2 weeks ago) were decent.
I'm not sure how far the site is away from my house but the one thing I do know is during the day I don't go above three or four megs of bandwidth at all okay and I see all people all the time reporting 20 30 40 50 megs. All I know is is I'm getting tired of paying the $50 a month on paying for that kind of bandwidth during the day I've got another company sending me out a device that uses cell towers too for internet and they promise me a faster internet than what I'm getting right now at T-Mobile and I'm going to get 7 days to try it and if it works then I'm sitting down T-Mobile if not I don't know what I'm going to do I'm almost tempted to go back to cricket because when I was signed up with cricket I had a mobile hotspot yeah it wasn't the greatest mobile hotspot because it always had a type 3 connection and I could never get it off no matter what I did static IP and run it through a router open ports you know I did everything possibly I could to change that from type 3 to 2 and never did so they gave me connectivity issue but I would always get anywhere from 25 to 50 megs of bandwidth with it. Honestly I think it's just the luck I have lol. I want to thank all of you for your for your insight suggestions and advice I'm going to take it all under advisement but when it comes down to is I can get rid of my home internet and still have that kind of bandwidth on my console PC connecting through the hotspot on my phone or my cell phone and not have an extra bill the whole purpose of having that home internet package was supposed to get you know the 20 plus consistently in reliably and so far going on five six months now that it has yet to deliver
