screwed up service t-mobile is nothing but lies and laziness

Totally screwed me too. I went to the highest rated T-mobile store in greater Albuquerque because my wife's Iphone had cracked. The battery had expanded and it was trash. We ended up buying a new phone never realizing this one was insured through Tmobile! On top of that the young man there said he could get us into a better plan for the same cost. We would even get another line for free! (we had 3 lines and I thought maybe my other son would like to get on with us) ALL LIES!!! Our monthly bill went from $150 to $200 ( actually $225 with the new phone we probably didn't need to buy since we were insured through T-mobile) . Also put it on auto pay to save $25 a month. It only saves $20. (without that the bill would have went up $70. We can't believe how bad they screwed us. We're seniors and I guess they know we are not as savvy as some. So the bill went up $50 a month with zero improvements. Today I took all the insurance off and that will help bring it down some. I plan on seeing what Verizon can do for us. Are they all scam artists? 18 years with T-mobile and this is what I get for my loyalty!

I also called the T-mobile store and the Manager hung up on me after telling their employee screwed me.

I called T-mobile’s main number and they said there was nothing they could do because I was in a grandfathered plan and couldn’t go back in