Forum Discussion
Sporadically missed texts/calls + "Not registered in network" + Terrible Support = Severe Problems
Problem My phone is sporadically unable to receive text messages and phone calls (appears out of network for the sender/caller) even in the areas with great signal reception. When the phone is in th...
Welcome to T-Mobile ‘support’ (note this is a public forum, not a true support site).
- T-Mobile support → 611 → all calls go to ‘customer care/billing’
- After initial ‘triage’ of issue → Advanced technical support.
Note: Some advanced technical support teams are actually good, and can at least give you what’s going on, even if they can’t fix it (i.e. poor coverage).
Some advanced technical support (aka ‘best shore’ / after hours/weekends) are effectively script followers and you will go through the following:
- Did you reset your device ?
- Did you get the ‘latest’ software updates
- Perform a ‘Network reset’ (wipe wifi/bluetooth info out)
- Obtain IMEI
- They will ‘perform a network refresh’ on their end 🙄
- Reboot your phone (call drops, and 50/50 chance you’ll get them back)
- Pushed for a new SIM (this should only affect ‘old’ or damaged SIM cards, and not site specific)
- File a ticket - up to 72 hours (often use incorrect address for issues)
- Ticket auto closed, no response, no fix. Ticket info 'Network working as expected'.
Then start the process over again.
I'd recommend 'escalating' your issue through the BBB. It will hit executive response team, and you may be 'encouraged' to be ported to another carrier.
