Forum Discussion
Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
I'll try to be brief, but have a bit of data to share. First, let me state that T-Mobile supports reps are super nice, BUT cannot think outside of the narrow box they are trained in and really can't ...
BBB escalation will get you a bit more than the typical locals, but I have had your message of “we can't guarantee coverage in all areas” often.
I’d almost recommend taking a ‘drive by’ the tower (½ mile away?) and taking a ‘test’.
and similarly network readings.
I did mention above that it took me a CPUC written complaint to get T-Mobile to ‘fix’ the 0.3Mbps 5G service, along with a BBB escalation. 8 months .
Then, after publishing the written response, it was fixed in 1 month. Press them on the issue - tell them you have full bars, but effectively unusable service. 5G 'should be' +100Mbps (according to past reps). 1Mbps at ½ mile is pretty bad, especially with good power level, and usable SINR.
Why I mention microwave … I'm in a suburban area, the local tower here is microwave. A 'bump' (wind, or other) can move these a bit out of alignment - or … something comes in between. For the amount of spectrum available and signal, your results (2 weeks ago) were decent.
Reminds me of the backhaul issue i had a few years back, although i suspect not quite the same.
Tmobile deployed 5g in a town of 400, and i filed tickets for the issue, and i was told "network congestion, operating as expected ". 5g speed was 0.3Mbps/6Mbps. This was a few hundred feet from the tower, full "bars" SINR of 30, RSRP -60dBm. Forced a PUC complaint to find out what they mean by congested and working as expected. Came back with "working as expected with t1 backhaul ". After posting that to Neville Rays Twitter, it was fixed in 1 month , and +300Mbps.
Being rural, its also possible that wherever the service is aggregated to, its congested, and/or throttling. It does also seem odd that youve gone from 60/5 to <1/50. It would be easier to 'play with the bands' on Samsung to determine if you're using n71, n25 or n41 or SA vs. NSA. Weak 5g/strong LTE typically indicates either n41 same tower, or n71/n25 further away. Samsung diagnostic + cellmapper / Singal Check Pro would help isolate bands.
