T-Mobile Fails to Deliver on Promised Cell Site Improvement in Newbury Park, CA

formercanuck wrote:

Just as a note:  T-Mobile ‘executive response team’ will more likely offer to pay off your devices and port you than fix the issue.

When I did this, T-Mobile offered to cancel my contract saying "there are no contracts at T-Mobile."  When I asked about my devices, they offered to pay them off but refused to provide a paper trail.  I declined their offer.

As sure as Tom Mix rode a horse, the device would get paid off but some hot-shot MBA trying to make his bones in the telecom industry wouldn't see that because, apparently, no one at T-Mobile talks to anyone else at T-Mobile, and ruin my credit rating over unmade device payments.  Without a paper trail of the payoff, I would be defenseless.

I mean...just how stupid do they think I am?

P.S. The above exchange took place before the "executive response team" called me back.  The "executive response team" member said s/he was "not authorized" to pay off my devices and the previous person wasn't either.  S/he advised me to go with another carrier.