Forum Discussion
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my Girlfriend, her Mom, and her Daughter all having the exact same issues when on WiFi. This includes 4 different phones, 3 different Samsung models and an iPhone. All T-Mobile devices. This issue seems to only be with text messaging. No issues with calls or any type of Data or internet related App. Just sending and receiving text messages.
I called support last week because I was certain this was a known issue for many people, but was told it was not. I went through all the trouble shooting steps with the team and nothing they could do seemed to fix the issue. I cleared my cache, checked my data to ensure it was all setup correctly, I'm even now using a brand new Note 9 and still having the same issues. When I called originally I was using my s7 Edge.
I've taken a few photos where you can see the change.
When you're not on WiFi you can see the 4gLTE symbol next to the service indicator and it seems to work fine.
https://postimg.cc/image/xsv6evu2v/
As soon as I connect to WiFi, that 4gLTE symbol goes away. I'm pretty sure it never did this before.
https://postimg.cc/image/r2ep5gemv/
Then when sending I get these errors..
https://postimg.cc/image/nisrfmwhj/
On top of the issue with sending failures, sometimes after taking minutes to send, the person who is receiving the message will get up to 4 copies of the same message. I will also receive up to 4 copies of a message when getting texts. So it's an issue with incoming and outgoing.
This seems to be something that change with an update/service. Not the device or anything. When I got my note 9, the 1st thing it had me do was connect to WiFi and I immediately noticed this same issue (no 4gLTE symbol) before installing a single APP or anything.
I'd like to point out, this is not always an issue. Most time it works pretty well, however it's a daily occurrence for the last week. Happens while I have full cell and 500MB+ WiFi service.
Please advise how this is to be resolved.
Gracias,
Matthew
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contáctanos so our tech care folks can get a ticket opened up for you.
Ignoring the other phones. What can be done to resolve my issue? It seems to be getting worse.
Matthew
What specific phone are you using? Are you on one of the Samsung phones or on the iPhone? I want to see if the issue persists if we turn off Wi-Fi calling.
Hola,
I've been having the same problem for a year or more, but finally relying on texting enough to try to debug it! Regardless of wifi network I connect to, my ability to send or receive texts becomes very unreliable if I'm connected to wifi - phone will try for several minutes to download or upload a message before giving an error message. If I turn off wifi, I can then send/receive texts.
My phone is a Moto G5 Plus with Android 7.0. I'm using Messages for texting.
I have wifi calling turned on and set to "wifi preferred" - though I've just changed the latter setting to "cellular preferred" and will see in the morning if that helps. If not, my next step will be to turn off wifi calling and see what happens. Any suggestions will be appreciated!
Gracias,
BrianHola @magenta6038965
I appreciate you doing all of that troubleshooting 😊 How did things turn out?
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contáctanos so our tech care folks can get a ticket opened up for you.
@tmo_Chris,
I'm having the same issue with my S9 where SMSs Fail To Send... until I disable my wifi connection. Then they send fine.
Seems like a lot to submit that information you requested... I've been waiting for someone else to help you all with research-- I've been checking back for a solution....
Nonetheless, if this still has not been solved, I'll go ahead and "bite the bullet" and collect/send that data.
I know it's a lot @pjwatty 😥 but this is typically account specific and if we fix it for one person, it may not fix it for everyone. The best bet is to Contáctanos with that information so that our folks over the phone can get a ticket opened for you specifically.
To whomever,
I'm glad I wasn't the only one dealing with this issue and it seems to be the exact same issue. Regardless if I am on a Wifi at work, school, home, etc., in order to send a text, I have to disable my wifi connection (and sometimes turn airplane mode on and off again) to send a text. It is quite frustrating since I cannot use Messages for web as seamlessly as I'd like because I'm always interrupted ~20 seconds later with a notification on my phone saying my text failed to send. My work place is similar as someone else mentioned above; great Wifi signal with little to no cell service so it's crucial for Wifi calling/texting to work properly.
I am using a Galaxy S7.
Hopefully this can be addressed soon.
Atentamente
Hey there, are you still using your AT&T phones or did you purchase new ones from T-Mobile? If you are using unlocked phones, you might want to check your APN settings and make sure it is configured properly for MMS. An extra note that isn't mentioned in many places where the T-Mobile APN can be found is that the MMS Port can be set at 80. I have seen this solve many types of issues with sending and receiving MMS using unlocked devices.
