Forum Discussion
texts not received from other carriers
Hi! I have been a T-Mobile customer for approximately 2 weeks. When I first transferred my service from Verizon, I was receiving all of my text messages. Two days after switching, all texts stopped from people outside of T-Mobile. I can send text messages and people receive them but I cannot receive text messages from anybody with another carrier, and I cannot receive MMS messages from T-Mobile users. When I contacted customer service, they directed my issue to engineering who responded that I needed a new sim card. I went into the T-Mobile store, got a new SIM, which did not make my text messages push through. So, they thought that it was a device issue and I purchased a new Pixel 4A. The issue still is not fixed. When I re-contacted customer service, they put another request for the engineers. My text messages pushed through approximately 3 to 4 days later. Then I stopped receiving messages again and it was pushed back to engineering. A few days after that all of my text messages came through and I had messaging for about 5 days. Yet again, my messages stopped. Engineers' response was that I need a new phone. I'm not quite sure how that would fix this issue because I already did get a new phone with a new SIM card and that didn't fix the messaging issue. Does anybody have an idea?
So, as mentioned above:
- Not able to recieve SMS messages from verizon.
- - Can send SMS to verizon
- - Can send and receive MMS (also what group txt uses)
- - Can receive calls
- Only thing I can Add It must be a Verizon problem - Ask your Verizon people if they get the “message sent” or similar message when they send you a message.
- I asked my Verizon people to call and ask their support why they can’t send messages to T-Mobile friends.
I have had the same issue with a brand new 14 PRO iPhone and have gone through all the reset and various hoop jumping that customer service had me do and still not resolved. If there's not a fix brought to my attention I will need to change carriers, it's not good to lose friends and business connections.
Wondering if anyone has a solution yet?it isnt exactly a fully across TMO issue..you see the same posts over at V as well as ATT..
https://community.verizon.com/t5/Apple/SMS-issue/m-p/1237352
https://community.verizon.com/t5/Apple/Text-message-not-received-from-other-carriers/m-p/1234776
So, I can receive text if it comes with a picture or if someone in a group chat is from vz but not from an individual, all other carrier's are fine. The Vz people say when they send me a text it doesn't send.
I filed a complaint with the FCC, Vz responded with an email, something like, I'm Taylor handling your case you can reach me at xxxxxxxx extension xxxxxxxxxx, but when I call that number no extension is available only to leave a voicemail, no one ever call me back. Called the FCC, they were very nice, documented what I said. The FCC said they have to respond within 30 days, so I'll let you know here.
This issue will never be fixed so don't hold your breath. Let me tell you my story. I don't recall exact dates. But I was with Verizon then ported to AT&T with no issues. Now in the closer present I was on straight talk ported over to AT&T. I could call Straight talk people but never receive their text. My girlfriend was on ST and could be sitting right next to me. I even ported my number back out of AT&T to T Mobile. Once the problem was on my number didn't matter where I went the problem was permanent. The only fix is to get a new number. Quick as I did all worked fine. Waste time on the phone or even contact FCC I bet there never is a fix. As they all blame the other guy. Plus no one even has a clue what is wrong to fix it. I have thought of going back to AT&T but 50/50 if end up changing number once I do. The entire thing is a joke I think to make people get a number from that carrier. But don't think it just goes away when you port as it does not
Forgot to add while not receiving the text. If the ST people attached a picture every text I would get it. But that was the only way
I've been having this issue for the last year and T mobile has provided no help, so I decided to take the T-mobile employee home with me and eventually placed him into a locked container in the middle of the Nevada desert. I've been torturing him remotely at least 12 hours per day, but I'm only using humane techniques. I will get the answer to this problem guys, no matter how long it takes. If you have any other questions just let me know. I can get the answer out of him.
