Forum Discussion
TMOMAIL.net Blocking Messages From Microsoft Outlook, And Other Domains
I have a print letter en route to your Albuquerque, NM post office box concerning this matter, but figured I’d try this forum out also, as the letter won’t arrive for a couple of days.
For years, I've used TMOMAIL.net to receive notifications to my Samsung smartphone. As of June 19 (approximately) I noticed that such SMS notifications were no longer reaching my phone. As a test of this, I tried sending a message from Microsoft Outlook - a mainline webmail platform - and it failed. Here was the rejection message payload:
Delivery has failed to these recipients or groups:
xxxxxxxxxx@tmomail.net (xxxxxxxxxx@tmomail.net)
Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server was closed abruptly.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connect to their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For Email Admins
This often indicates the recipient's firewall SMTP fixup setting or other firewall settings are preventing the SMTP protocol negotiation from succeeding.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.
Phone number redacted with "xxxxxxxxxx". Contact me directly for details.
If the TMOMAIL.net domain has been discontinued, I think it would be courteous to inform customers of that prior to a sudden discontinuation, but when I spoke with “Andrew” from your Customer Care area, he informed me that the TMOMAIL domain should still be functional (before leaving me on hold for 20+ minutes, after which point I hung up).
I did a search online for other solutions, and saw that “TMOBILE.net” is another similar domain for webmail, but I have never received communications of any kind that TMOMAIL.net was being switched over to TMOBILE.net, or that TMOBILE.net was coming online.
I have tried resolving this by changing out my device's SIM card, rebooting the phone, and even visiting a T-Mobile showroom. None of this has worked, so - as I work in the information technology industry myself - I have to assume this is an administrative issue with the domain, meaning someone in your internal systems area (over web servers and gateways) should look at this.
Like I said, I've been using TMOMAIL.net for literally YEARS without any issues. It's clear that something has changed within the past month, and judging by other messages on this forum, it's affecting others, as well.
Thank you for your attention.
Yeah, still looking for a solution. It looks like gmail is still able to send messages to @tmomail.net, but not hotmail is not able to. I tried with body only, with subject line only, switching to plaintext, sending cc and bcc. Nothing worked with hotmail.
I then tried to setup automatic forwarding from hotmail to gmail and from gmail to @tmomail.net, but then that didn’t work for me because the verification code doesn't get sent to my text message.
When I try to set up a forwarding address with a regular email address, I received the verification email immediately. I then forwarded that email to my @tmomail.net email to see if there was something unacceptable with the email contents, but I was able to receive the text message. I had to tap to see more, but everything was forwarded. Obviously, that verification code didn't work because it was for the regular address to become a forwarding address.
So there seems to be a problem with @hotmail.com addresses and forwarding-noreply@google.com(the email that sends the verification code) sending an email to a @tmomail.net email address. I think this is something with T-Mobile's firewall or something not allowing certain domain names to send emails. Please look into this T-Mobile!
