Forum Discussion
Why charge a upgrade fee?
I know when you go to a store to purchase new plan or upgrade phone they charge you a 35.00 fee for each phone you upgrade. When you plan on doing 4 or more phones that fee should be waived or adjust...
Unfortunately, the uograde fee applies online as well. Consider upgrading at your local BestBuy to avoid these ridiculous fees.
syaoran wrote:gramps28 wrote:Verizon does the same and pretty sure AT&T does the same.
Yes, but that still doesn't make it right. It literally takes 15 seconds to remove a SIM from one device and put it in another. Not 3 hours pay for one employee! This is literally my one exception to wanting self-serve options so they don't have to employ someone to charge this ridiculous fee.
syaoran wrote:gramps28 wrote:Verizon does the same and pretty sure AT&T does the same.
Yes, but that still doesn't make it right. It literally takes 15 seconds to remove a SIM from one device and put it in another. Not 3 hours pay for one employee! This is literally my one exception to wanting self-serve options so they don't have to employ someone to charge this ridiculous fee.
A lot of times they are required to transfer things, and at times explain the features not just swapping sims. A lot of people assume that's what everyone does, but working for places where I can watch lower employees for long periods of time you'd be surprised how much they do especially for the much older crowd.
It's like that delivery fee which delivery drives for pizza places. Those drivers are seriously underpaid, and they don't even get the delivery fee.
