why does T-Mobile suck

If the service doesn't work where you need it...find a service that does. 

Same as all the above. No service at the two places I need it most. My home and office. When I follow the reset procedures or even reboot my phone the service still sucks. Either it gets fixed or I switch. I have no loyalty to any cell phone provider. If they cannot keep me connected then why pay more?

pathetic wrote:

Allie_C_Baker1986 wrote:

I have also been having issues with T-Mobile since the start of 2022 and got worse in 2023! I feel that is due to T-Mobile and Sprint converging and taking over Sprint's terrible coverage. I had Sprint before and their cellular service is aweful! I now have no internet connection/ and offline when I actually have full bars for WiFi and Cellular! And I wonder if it is also because my phone is also not going to be able to stay optimized enough to run the apps, hardware and software.

 

I wonder if getting the S22 or S23 would remedy the issue or if it actually is a network issue. T-Mobile was absolutely fine in 2021!

I have a Galaxy 22….service is just as bad,,,,,T Mob sucks.

 

Completely agree. Once I leave my house I can't make or receive calls, send texts  or get online. Sometimes it doesn't even work when I'm at home. T mobile is WORTHLESS

Angryinmichigan wrote:

T-Mobile lied about the rebates to switch over.  So I got screwed paying hundreds of dollars to Verizon.  The lied about service at my employer.  Map shws 5g and there is no service.  They then said the tower was down from an ice storm.  They then said it would be fixed in 24 hours they have been dispatched to the tower. Then I was told there is no tower in the area.  It is served from a tower 15 miles away. Now service at my home three lines and the home internet keeps showing LTE to 5G to 5GUC to no signal.  This is in a 5 minute time frame.  I'm told there is no issues and to reset the network function on my phone.  This will fix all the lines somehow.  I want my money and I want your customer service to stop lying to me.  Fix you crap and  give me my money 

***Please consider your options first before switching to tmobile because with tmobile spending less per month also means having way less network performance..... AND IT'S FRUSTRATING..

Unfortunately this is hilarious to me because they told me the exact same thing multiple times....I brought my galaxy s21 ultra over from verizon simply because verizon is expensive however after over a year with tmobile I'm completely regretting the choice to switch.  As anyone and everyone who has verizon knows about how great there network signal and speed is well now that I switched to tmobile under the premise that I'd be paying less and have similar internet speeds and data performance JOKE ON ME. Tmobile is terrible  

Yep, the customer service sucks!!  

I set up autopay to save a few bucks.

They turned it off after a couple of months.  I still can't get anyone to tell me why. 

As a result of them turning off the autopay, my account goes delinquent. 

So I re-setup Autopay.  and I text with a rep to find out what went wrong.  I don't get an explanation, but they told me it was all taken care of.   

Next thing i know, they suspend service for lack of payment.  

Realize that they have my back account info this whole time and authorization to bill my bank.  I signed up for autopay twice.  

So now i have to get back on the phone.  They still cannot explain why they are not processing the autopay.  Oh and the big kicker, I have to pay $20 per line to get the service turned on . .  I have to pay $20 per line for their mistake.  

CC1990 wrote:

Honestly I believe they are limiting people's service on purpose. Look at the home internet. They close some of the ports but says you can game on it. All lies 

That's what I think too....

I'm in a north suburb of Chicago and it's just as bad.

CC1990 wrote:

They always claim there's a tower being worked on but can never give an estimated fix date. Let's call it what it is. Not much service in this area. Technical support knows nothing and can never fix the issue. Technical support is basically customer service because they probably know nothing about anything technical. It's the engineers that do and you can never speak with them. How is it legal to sell someone something under false advertisement. I called to get on their military plan in the middle of the month. Now my bill went from 265 to 285. They said it had been prorated but my bill is still due at the same time every month. Never missed a bill and the military magenta is suppose to be cheaper. Come on now. This is theft. 

I've been given that excuse for over 8 years in some places.   Once you escalate through BBB/FCC/PUC you'll get a 'corporate' response which typically doesn't help, but is given in writing.  Some FCC/PUC can be useful, and will help port you and even pay off equipment charges.  Others - BBB will go about ½ of that, and often the rep (US Based ) will turn snarky and try talking you into porting, and will say take it or leave it.

Honestly I believe they are limiting people's service on purpose. Look at the home internet. They close some of the ports but says you can game on it. All lies 

They always claim there's a tower being worked on but can never give an estimated fix date. Let's call it what it is. Not much service in this area. Technical support knows nothing and can never fix the issue. Technical support is basically customer service because they probably know nothing about anything technical. It's the engineers that do and you can never speak with them. How is it legal to sell someone something under false advertisement. I called to get on their military plan in the middle of the month. Now my bill went from 265 to 285. They said it had been prorated but my bill is still due at the same time every month. Never missed a bill and the military magenta is suppose to be cheaper. Come on now. This is theft.