Forum Discussion

magenta7804122's avatar
magenta7804122
Newbie Caller
Hace 3 años

Why is my phone hotspot internet speed ~0.01 mbps??

This is a recurring problem. Once T-Mobile throttles down my hotspot (I pay for extra data), it plummets to really pitiful levels. 

 

0.01 mbps is worse than whatever 3G T-Mobile promises. It is so slow as to be practically useless. Websites timeout, etc. 

 

Is there a reason for this? Is it a ploy to get me to upgrade my data? I pay nearly $200/month for two lines. Please help!

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    A few questions:

    1.  What is the main use of your hotspot (home vs. portable vs. ‘house internet’) ?
    2. What plan are you using ?  Magenta MAX is supposed to be good for many GB of hotspot.

    If your primary use is ‘home internet’, ‘and’ you’re on Max, and you’re expiring your time in ~2 weeks, you may want to look for either a paid hotspot, or T-Mobile Home Internet.