Forum Discussion
Admin password from gateway not working with app
I've already reset the gateway password to default. I can not sign in with the app from my phone. Is there a solution to this issue.
I restarted my gateway last night. I also restarted my iPhone. This morning, everything is working as it should. T Life did not ask me for my admin password.
My challenge has been resetting my admin password. I tried the default pw and no success. I follow the prompts for "Forgot password?" then option 2 is "If the above doesn't work for you….you'll need to be near your gateway..." I choose reset and I get the "Enter the security PIN"
and….it never works! My gateway instantly displays the 6 digit numerical pin, which I enter, and every time it says invalid and the numbers turn red. DESPITE it being RIGHT in front of me. Truly wacky. I have uninstalled all of the Tmobil apps from my phone restarted and only reinstalled the T-Life app. Now it looks like I will have to hard reset my gateway completely.
