I ordered T-Mobile internet service, and was supposed to get an Amazon Fire TV. Not sure where to check the status?

Frisco, The business world of loyalty is upside down. This seems like fraud and a class action in the making. All I want is my FireTV. I signed up based on that; ONLY. If it wasn't a real offer then why PROMOTE IT??? 🤬

peterhdk wrote: @StolenID I came here with the same question, but then @fireguy_6364 jogged my memory that I saved a screen shot (I'll pat myself on the back for this tiny moment of brilliance). Here's what it says: What's next? Enviaremos un número de rastreo una vez que se envíe tu dispositivo y novedades sobre tu pedido a tu email. Save these steps to redeem your free Amazon Fire TV 50" 4-Series 4K: Go to https://promotions.t-mobile.com/ within 30 days of activating your new line. Ingresarás al sitio de la promoción para canjear la oferta con tu T-Mobile ID. ¿Necesitas ayuda con tu T-Mobile ID? Ingresa toda la información requerida, incluido tu email, número de facturación asignado y el código promocional: 23FIRETV. Puedes encontrar tu número telefónico de facturación de Internet residencial asignado en tu factura, en la sección "Connected Devices (dispositivos conectados)". Recibirás un email con un código de promoción exclusivo de Amazon dentro de las 10 semanas posteriores a la recepción de tu solicitud válida. Sigue el enlace del correo electrónico para pedir tu Amazon Fire TV 4-Series de 50" e ingresa el código de promoción único durante el pago. Oferta por tiempo limitado; sujeta a cambio. Activa una nueva línea de Internet residencial elegible entre 11/24/23 y 11/29/23. Regístrate para el código de canje con el T-Mobile ID en los 30 días posteriores a la activación; requiere 60 días de servicio antes de la validación; puede demorar 1 semana a partir de que se cumplan los requisitos de la oferta para recibir el código. Si se cancelaron líneas en los últimos 90 días, es posible que deban reactivarse primero. Máximo de 1 por cuenta. Canjear el código en Amazon.com; se aplican los términos de Amazon. Es posible que no se pueda combinar con otras ofertas. I am going thru the same bull! Just hung up again with them and they told me to call Amazon. We should report them to the Better Business Bureau. They knew they wasn't giving these TV 's to us. The internet sucks!

T-Mobile you can't bait & switch CUSTOMERS. The only REASON I SIGNED up for internet because I wanted the Amazon fire stick promotion that the store manager personally help me READ THE RULES. I wanted zero problems so I stayed in the store with him on my device and was WALKED THROUGH AND WE SCREEN SHOT EVERYTHING. I called after Christmas and customer SERVICE said call back in January. I called and was told THE AMAZON TV PROMO WAS DENIED. It was ESCALATED TO 5 people THEN I WAS TOLD CALL ON 1/24/2024 or check the tracker to get the code to go back on Amazon and order the TV.I want all my money BACK. You can have your internet. I pay my bill on time and have 6 lines, 2 IPADS & now internet. We are a military family and you all should be better and ACCURATE LIKE I ACCURATELY PAY MY BILL ON TIME. I want the FIRE TV I WAS PROMISED OR TAKE YOUR SERVICES WITH NO PENALTIES FOR ME. Shame on you guys. If the promotion didn't apply you should have notified US. I hunted you all down and when it was time to get the code for the TV- I get a DENIAL- unacceptable.

I ordered TMobile home internet. And I was promised a blink security camera rebate. Code BLINK 23. I was told over the phone that it shipped. It never arrived. I cancelled my t-moble home internet service. And I was not able to return it to a TMobile store. As I was instructed to do over the phone. I experienced lie after lie by the TMobile agents over the phone. One even directed me to Amazon. And I couldn't redeem my t-moble rebate on Amazon. I have ordered from Amazon for over five years. So I know that t-moble home internet service agents lied to me. I fulfilled my part of the deal before I cancelled the TMobile home internet service. TMobile home internet did not honor it's obligation to me.

Having the same issue. Added home internet on the last day of the Fire-TV promotion (Nov. 29, 2023). T-Mobile first claimed that I'm not eligible because I activated the Fire-TV offer on Nov. 30, after the promotion was over. Here's the kicker: The offer clearly states that you have 30(1) days to activate offer, so I should have been able to activate until Dec. 29, 2023. After being escalated twice, T-Mobile admitted I was correct. But then…The representative told me that despite adding the internet while the offer still applied, and charging my account that same day, the system did not fully process my information until after the offer expired (like it's my fault). I told the representative that he's admitting to FRAUD.Currently escalated again and waiting on a call back,Absolutely shameful process…someone should lose their job over this.

Amazon Fire Television | Comunidad de T-Mobile

Anónimo
Hace 6 meses
Nice136
ThermalPort420
Network Novice
Hace 10 meses
Nope I just got off the phone with two different people! And both said I signed up for and activated it in the time period available! But that it had to be an unlimited plan which I have receipts we signed up for but they are now telling me we don't live in a unlimited plan area!!! So what not because I'm done with tmobile! They shouldn't do people like this! Just unbelievable never once was I told it had to be unlimited even though we supposedly signed up for and activated with an unlimited plan! Amd now it's saying we weren't in an unlimited plan area! So our request for the promo has been denied!
EELbigE
Network Novice
Hace 10 meses
Just so y'all know, yes I did get the promotional offer. The Blink camera info was sent, a code provided to purchase, and received the cameras as per the T Mobile offer. Thank you, t mobile!
123Wiley
Transmission Trainee
Hace 10 meses
parker6680 wrote:

I'm on the phone with them now. It's been 34 minutes and counting.

That's great!
You only had another 45 min more to go? And then you got the off shore customer service that is completely worthless.
123Wiley
Transmission Trainee
Hace 10 meses
Super!
Ive still got nothing. Back to the aggravating "customer service ".
123Wiley
Transmission Trainee
Hace 10 meses
parker6680 wrote:

I'm on the phone with them now. It's been 34 minutes and counting.

Well, after 90 min on hold, they gave me the code..... But not the model #! The Rep was going to send an email and a text with the information. Nothing, again.
Suprise! There must be at least 150 - 50inch TVs on Amazon.
Do you have the model number?
Does anyone have the model #?
charjo26
Newbie Caller
Hace 10 meses
I am currently in the same boat. I called last week when I was denied and was told that I activated service on 11/30/2023 and the promotion only ran from 11/24/2023 to 11/29/2023. I received the device on 11/30/2023 and signed up for the service during the eligible window. I called last week and was told I could receive the TV and should receive the TV redemption code within 24 hours. Today I called back because I still had not received any update. I have already been on the phone 55 minutes and I have spoken 3 representatives so far.
caffeinatedchao
Network Novice
Hace 10 meses
ImogenT wrote:

I chatted with T-Mobile and agent said they sent the email on Feb 5th but there was nothing in my inbox. He re-sent and didn't get the email. He then called me and connected me to T-Mobile Rebate Team. The agent there walked me through ordering the TV with a code. I placed the order and received the TV last night. Make sure to check the status of your reward. Mine said Approved and I had to provide a screenshot of that.

TV info:

SKU number 4K50N400A

Amazon Fire TV 50" 4-Series 4K UHD smart TV, stream live TV without cable

https://www.amazon.com/amazon-fire-tv-50-inch-4-series-4k-smart-tv/dp/B0B3GTSQ9Q#tech

I've been on the phone with them twice each 30-45 minutes long and they are just giving me the go around - told me I'm approved and should get an email. It's been past the 10 week period. They gave me Amazon's customer service phone number and told me to call them. I'm getting so frustrated at this point. I've checked my email and spam and nada. Zip. Nothing.
ImogenT
Newbie Caller
Hace 10 meses
caffeinatedchaos wrote:

ImogenT wrote:

I chatted with T-Mobile and agent said they sent the email on Feb 5th but there was nothing in my inbox. He re-sent and didn't get the email. He then called me and connected me to T-Mobile Rebate Team. The agent there walked me through ordering the TV with a code. I placed the order and received the TV last night. Make sure to check the status of your reward. Mine said Approved and I had to provide a screenshot of that.

TV info:

SKU number 4K50N400A

Amazon Fire TV 50" 4-Series 4K UHD smart TV, stream live TV without cable

https://www.amazon.com/amazon-fire-tv-50-inch-4-series-4k-smart-tv/dp/B0B3GTSQ9Q#tech

I've been on the phone with them twice each 30-45 minutes long and they are just giving me the go around - told me I'm approved and should get an email. It's been past the 10 week period. They gave me Amazon's customer service phone number and told me to call them. I'm getting so frustrated at this point. I've checked my email and spam and nada. Zip. Nothing.

If you are approved and they can't successfully re-send the email to you, then they should provide the Amazon discount code for you to try while you try to purchase on Amazon site. If not, ask for someone who can help you place the order. To me, the Rebate Team was able to help me. Talking to Amazon wouldn't help, unless you have an Amazon discount code that's not working.
testaccountsoci
Roaming Rookie
Hace 10 meses
charjo26 wrote:

I am currently in the same boat. I called last week when I was denied and was told that I activated service on 11/30/2023 and the promotion only ran from 11/24/2023 to 11/29/2023. I received the device on 11/30/2023 and signed up for the service during the eligible window. I called last week and was told I could receive the TV and should receive the TV redemption code within 24 hours. Today I called back because I still had not received any update. I have already been on the phone 55 minutes and I have spoken 3 representatives so far.

Did you get any update?