Amazon Fire Television

NYD wrote:

T-Mobile you can't bait & switch CUSTOMERS. The only REASON I SIGNED up for internet because I wanted the Amazon fire stick promotion that the store manager personally help me READ THE RULES. 
 

I wanted zero problems so I stayed in the store with him on my device and was WALKED THROUGH AND WE SCREEN SHOT EVERYTHING. I called after Christmas and customer SERVICE said call back in January. I called and was told THE AMAZON TV  PROMO WAS DENIED. It was ESCALATED TO 5 people THEN I WAS TOLD CALL ON 1/24/2024 or check the tracker to get the code to go back on Amazon and order the TV.

I want all my money BACK. You can have your internet. I pay my bill on time and have 6 lines, 2 IPADS & now internet. We are a military family and you all should be better and ACCURATE LIKE I ACCURATELY PAY MY BILL ON TIME. I want the FIRE TV I WAS PROMISED OR TAKE YOUR SERVICES WITH NO PENALTIES FOR ME.

 

Shame on you guys. If the promotion didn't apply you should have notified US. I hunted you all down and when it was time to get the code for the TV- I get a DENIAL- unacceptable.

Im having the same problem! The page said I'd get a tv if I signed up "Now" through this specific page. I got confirmations of it and everything but never received the code. Ive been on the line with rep after rep trying to figure out what to do. They claim I activated too early, except the page said sign up TODAY - and I would have waited 38 hours if I had known I needed to wait till 24th? So insane. Did they ever sort you out?

desirjaws wrote:

StolenID wrote:

I ordered T-Mobile internet service, and was supposed to get an Amazon Fire TV. Not sure where to check the status?

Jokes on you. 

I signed up for T-Mobile internet and the TV promo was a nice perk. 

I realized many many weeks had passed so I found this forum and knew the trouble I was about to have.

1 agent told me I hadn't waited long enough.

Weeks later another agent said I see your submission sorry about that you will get your code Wednesday.

Today I inquired again after, guess what, no code in my inbox.  Supervisor John said there was no submission ever made. I told him I'll take my 20 years of loyal and over $20,000 I have spent with T-Mobile and take it somewhere else.

I know I followed everything to the letter when I filled out that form. Additionally, I reported them to the Federal Trade Commission for fraud. I have all the screenshots to back up my claim.

I find it wild they acted suprised when I mentioned the multiple posts about this apparent scam they are running on different promotions. Some of the posts are in their our community forums. 

 

Cancelling my internet, cell service, taking my business elsewhere, and upgrading my phone with new company. 😀

If you go to FTC I will join you my friend. I am irate!

Yep, total BS. I had the same issues. I have called 4 times over the last 4 months and been promised resolution. I have been a customer for 15 years. After talking to three different people today, they finally agreed to give me an account credit for the worth of the TV.  At least it is a resolution, but I really wanted that TV.

I feel T-Mobile scammed all of us on this fire tv offer. I was never sent a promo code for this fire tv after filling out all the information. This is all I ever got from them listed below. My reward was never emailed to me, and they told me they can't do anything about it even though it was never sent to me in my email or spam folder. They can't even send me proof that the email was ever sent. I was told by many T-Mobile fans they will find a loophole to scam you out of the reward just to get people to sign up. I guess I need to start looking for a new provider for my needs and a company I can respect that stands behind their word.

Good news! Your submission has been approved. We will be sending your reward soon.

Información de la promoción

Número de promoción: 268871
Descripción de la promoción: Internet ID230387
Período de la promoción: 11/24/2023 - 11/29/2023

Información del cliente

ID de rastreo: CYNL-1614-5750
Fecha de solicitud: 12/18/2023

Información de recompensa

Tipo de recompensa: Reward Code
Estado: Aprobado

Well send me the link and code if it’s been approved scammers.

DDuke wrote:

I feel T-Mobile scammed all of us on this fire tv offer. I was never sent a promo code for this fire tv after filling out all the information. This is all I ever got from them listed below. My reward was never emailed to me, and they told me they can't do anything about it even though it was never sent to me in my email or spam folder. They can't even send me proof that the email was ever sent. I was told by many T-Mobile fans they will find a loophole to scam you out of the reward just to get people to sign up. I guess I need to start looking for a new provider for my needs and a company I can respect that stands behind their word.

Good news! Your submission has been approved. We will be sending your reward soon.

Información de la promoción

Número de promoción: 268871
Descripción de la promoción: Internet ID230387
Período de la promoción: 11/24/2023 - 11/29/2023

Información del cliente

ID de rastreo: CYNL-1614-5750
Fecha de solicitud: 12/18/2023

Información de recompensa

Tipo de recompensa: Reward Code
Estado: Aprobado

 

Well send me the link and code if it’s been approved scammers.

Did you read the comments? Send a message to TMobile through Facebook Messenger and they'll credit your account with the current cost of the Amazon Fire TV!

They only offered me a 50-dollar credit for the mistake they made. Like I said they scammed all of us and I believe the ones that got one or very lucky or just spam bots from T-Mobile. I'm just using the service as a backup since it's not very stable for streaming. I found out most streaming providers don't support T-Mobile service for IP location and IP changes. I just signed up for fiber internet at home and now I trying to decide if I should keep the T-Mobile scam service for anything other than a backup service.

I like many others were approved for the tv "good news! Your submission has been approved. We will be sending your reward soon." Nope nothing. Called first time last week, was on the phone for over an hour, a code was sent to me that day but was expired. I was told it would be escalated and I would receive a call back in 48 hours. No call back. Called today and was on the phone for over an hour again. As soon as I mentioned fraud, the agent automatically offered $139 credit to which I laughed. While on hold I had messaged the T-mobile business chat on Facebook with the issues I had. Within 5 minutes I had a message and resolution, an account credit that was equal to the tv value. Why was I on the phone for over 2 hours between 8 different people when the online agent could offer a solution within minutes? While I didn't get the tv, I shouldn't have to pay my bill for a few months. It's a win but was way more hassle than it should have been. Do better T-mobile!

At least you got something I still haven't received a credit or anything else other than a fake email address they gave me to escalate the issue. I signed up for paperless billing and they still send me a statement in the mail every billing cycle. This company is a joke and I bet they have been running these scams for a long time now. I'm thinking about putting a YouTube video together about the people they have scammed out of products they offered for promo signups and didn't follow through. 

I never got the promo code either. It's now expired on Amazon. Hours on the phone. No one knows anything. This has been a pretty miserable experience. FYI, the price of the TV with tax is $351. They credited my account, so it's a bummer that I didn't get the TV. But it's nice I get a month and a half for free.

This is interesting!