Forum Discussion
G4AR no internet
Hola
I’m replacing a KVD21 Gateway with a G4AR Gateway because of location to use an external antenna.
When I hook up the G4AR on the screen it shows 3 bars and says good connection but also shows "no internet". When I look at the Advanced Cellular Metrics in the App it does not show a Cell Tower.
I'm not sure if it is because it shows Firmware version 1.00.02 instead of .09. But T-Mobile can't update the firmware without the internet connection.
Thanks for any help on this.
It was the gateway. Got a new one and it worked.
@Cazador, did you connect your external antenna? If so, did you try switching the connections? I know that in my case, the connections to the antenna are specific and do impact the signal reception.
I do not think (??) the firmware makes a big difference.
When you read your advanced cell metrics, what do the 5G RSRP, RSRQ, and SINR read?
I didn't connect the external antenna yet wanted a baseline first. I didn't take a picture of the Advance Metrics. But I do know it didn't show a cell tower. Even though it showed good connection with 3 bars.
Gracias
