Every single morning I have to restart my gateway for my Samsung smart tv to connect to the WiFi. My phone and everything else seems to stay connected and work but the TV won't stay connected. Any ideas or should I just switch back to spectrum?

Some devices cannot see or connect to the gateway's default network. You want to leave this network alone and ADD a second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app. For this new network, set the band to 2.4 GHz and set the WPA version to WPA/WPA2. Try connecting your TV to this second network. Use the default network for your other devices, as much as possible.Here are the T-Mobile support instructions for how to add the second network with the app.Android How to create additional Wi-Fi networks | App T-Mobile Internet | Android | T-Mobile SupportiOS How to create additional Wi-Fi networks | App T-Mobile Internet | iOS | Asistencia de T-Mobile

I am also having this same issue, it is very frustrating!!

If you did not default the network settings on the TV prior to joining it to the T-Mobile network you might do that. I cannot say for sure as the network adapter wireless frequency the Samsung uses might be important to know. The specification for the TV should probably include the wireless version and authentication type it can use. It might depend on the age of the TV and if it is WI-FI 6 802.11ax capable or maybe WI-FI 5, 802.11ac or earlier. If it is earlier you might need to add an additional SSID on either the 2.4GHz frequency or the 5GHz with the authentication type it needs. If it does not play well with the 802.11ax due to the more advanced features such as band steering that might account for it dropping off the network. Knowing the network capability of the TV network adapter will help. Also you could probably check with the Samsung support site and get help there. I would guess by now other Samsung owners with T-Mobile gateways have connected with them to ask the same question.

Find out the network specification for that model of Samsung TV. I would just speculate that it is 802.11ac maybe but I have no idea as I don't have a Samsung I have a Sony and it is not smart. You might check and see if the TV needs any updates. Sometimes devices that need updates can misbehave a bit when they are not applied. The location of the gateway vs where the TV is can be a big factor. If they are in fairly close proximity to one another that will help provide a stronger signal and possibly provide a better lock.

I have a Samsung smart TV model code UN32N5300AFZAI am having trouble connecting it, so I am trying to find out if it is compatible with T mobile Internet gateway right out of the box with no ethernet cable. I can't find any list of compatible Samsun TVs devices. One comment or wrote that I should default the TV but I don't know what that means or how to do it

Home internet and Samsung TV keeps disconnecting

RMTinez33
Newbie Caller
Hace 7 meses
I've done everything suggested above, I constantly have to reset my gateway to get a connection. I have 2 Samsung TV's so the problem is not going away. Would be nice if someone from T-mobile would find a way to solve this issue. I've tried calling their customer support several times on several different days and I can never get through. I was able to initiate a chat once but it got disconnected (go figure). I am extremely unsatisfied with my internet service and am going to switch back to AT&T.
Novette
Network Novice
Hace 7 meses
Same issues with my three Samsung tvs. All are relatively recent models and have current software updates. Will try the 2.4/wpa suggestions. Wish Samsung would just work……really happy I found these user contributions! ¡Gracias!
RMTinez33
Newbie Caller
Hace 6 meses
For your devices that will not connect and stay connected (ESPECIALLY YOUR SAMSUNG TV’S)…
I found the fix!!!
Create a new network and use these settings below.
I connected all of the devices that have been giving me trouble to this new network and I haven't had any issues. Hope this helps!
RMTinez33
Newbie Caller
Hace 6 meses
Novette wrote:

Same issues with my three Samsung tvs. All are relatively recent models and have current software updates. Will try the 2.4/wpa suggestions. Wish Samsung would just work……really happy I found these user contributions! ¡Gracias!

create a new network and use below settings….
bryangarcia21
Network Novice
Hace 3 meses
I know this thread is kind of old, but has this fix worked for anyone else? I have 1 Samsung tv that refuses to connect to my T-Mobile home internet. I tired resetting the network settings, factory reset, as well as creating a new network to match the above settings. The tv will not connect. I can get the TV to connect to my work phone hotspot and my T-Mobile phone hotspot ( both are iphones). Any help would be greatly greatly appreciated! The tv will connect to the router ( local network) but will not connect to the internet, I successfully connected the Blu-ray player to this new network as well as the regular T-Mobile internet I have (if that helps troubleshooting)
Floatinghomeguy
Network Novice
Hace 3 meses
RMTinez33 wrote:

For your devices that will not connect and stay connected (ESPECIALLY YOUR SAMSUNG TV’S)…

I found the fix!!!

Create a new network and use these settings below.

I connected all of the devices that have been giving me trouble to this new network and I haven't had any issues. Hope this helps!

This worked great for me with my Samsung Q80BA 75 TV. It was a relief as I thought something was wrong with my TV! Interesting that it was sporadic at first, but then today just flat wouldn't connect.