Home Internet Gaming Problem

MNCustomer710 wrote:

valleyr wrote:

​​​​I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us!

I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn't worth a $1 if it's gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It's a complete deal breaker.

Everyone I know that is having this issue have the older grey cylinder modems. I'm guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues? 

By newer model, you mean the cylindrical Nokia gateway one? If so, then yeah. Problems started for my brother and I both at the same time. 

valleyr wrote:

I’d recommend everyone calling 844-275-9310 and peppering them with support requests until they get the necessary resources and priority on this.

Agreed. Like, their service is insanely fast, and better than even hardwired options in my area (not available to me, though)

They would make a killing if they worked out all the bugs, or even did a rollback on the updates they've pushed recently until they're not causing connectivity issues. Adding more features like port forwarding would be cool too, but I just want it to stay connected to a game for longer than two minutes.

Exact same issue. I've been a customer for months and just started seeing this happen after about 30-40 minutes of any multiplayer game. I've tried 2 different Nokia modems, and even went in store to exchange for a different model with an LCD on the front, model FAST 5688W. Support confirmed this new unit is on the latest Firmware. 

We have tried running multiple streaming services, multiple security cameras, but as soon as a game connects the 30-40 minute countdown to loosing service starts. My first ticket into support was in November 2022 and I am still having this issue in January 2023 but they have not been able to connect this issue in the forms to my issue.

Going to try and use Express VPN or something to make a Static IP and see if that helps.

I've been seeing the exact same thing since the December update with online games.  Connect fine, start playing then disconnected after 10-30 minutes :(

Just got off the phone with them, rep didn't really understand what the issue was after explaining "the internet is fine it just can't stay connected to games", and they said it's related to outages in the area to upgrade the service. So basically they have no clue, because I doubt it's been an "outage" since the beginning of December.

Can't understand why they just haven't rolled back the update lol

I just spoke to a representative who said that the gamers at T-Mobile are using a Nighthawk router and switching to a Cat6 Ethernet cable but that didn't work for us. He said there is no fix coming for the static IP to keep it open tech is asking management to ask people in the stores if they are gamers. It sounds like the $50 home internet is not going to be a good option. So bummed. I hate Cox Cable.

Also another note - I’ve never checked this before but on your PC if you have the Xbox companion console app, you can go to settings > Network and it will display your NAT settings - for me it’s strict. 

Mister36 wrote:

gravitynoise wrote:

Mister36 wrote:

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Same for me, today my work VPN keeps dropping and yet speeds stay fine.  I've had to reboot 3 times, after a reboot the VPN stays stable for 40 minutes to an hour then starts flaking out.  Like you said, this is new behavior that started mid december for me.

karyn67 wrote:

Mister36 wrote:

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Interesting. I work from home through a VPN and am getting booted several times a day. I didn't consider it being on my end and another component to the gaming and MyQ issues. I kept asking my coworkers to restart my computer. Sigh.

I'm glad to see I'm not the only one - the most annoying part about this problem is it's wildly inconsistent - I'm an IT guy and I can troubleshoot and deep dive into these things, but because I can't really do anything with what is probably the cause (my trash can) all I can do is maybe apply some workarounds. I connected my Nighthawk R5700v2 that I had before I switched over to TMHI last year december and after putting it into bridge mode and connecting my devices to the router, my work laptop issues stopped - however I'm not sure if it affected my gaming stuff, as I did time out once playing TF2 within 1-2 minutes, but then ran another session and went 20-30 without a problem.

Is it caused by a certain tower/connection type? Congestion? I just can't tell. Rebooting the gateway would sometimes have no effect. Games work for a bit then fail, which means it's not just "it doesn't work", it does until something specific happens then I time out. It's not just old games either that might have poorly designed/outdated protocol network settings. 

I've seen lots of old posts that say "TMHI is not for gaming" and yes, there might be a bit more latency, but that's worth $30 or whatever the difference was for me and using Xfinity, and I don't use consoles which were mostly the main culprit; since I started just over a year ago, I didn't have any *disconnects* and things just failing until the last 2-1.5 months. This is new and frustrating - and along with this I think my area has gotten MORE 5G ultra coverage around me too.

Yeah, and it's not like the internet itself is disconnecting, either. Everything else is working perfectly fine. It's like they're specifically filtering the traffic used by certain ports. 

Did they just underestimate how many users they would have with an unlimited data plan? If they came right out and said it, I would pay more, I just want to be able to use what I'm paying for.

The rep told me the reason it's happening is these games require a static IP address and T-Mobile does not allow that for security and it will not be changing. But again, prior to December we didn't have many issues.

XCOATX wrote:

Mister36 wrote:

gravitynoise wrote:

Mister36 wrote:

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Same for me, today my work VPN keeps dropping and yet speeds stay fine.  I've had to reboot 3 times, after a reboot the VPN stays stable for 40 minutes to an hour then starts flaking out.  Like you said, this is new behavior that started mid december for me.

karyn67 wrote:

Mister36 wrote:

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Interesting. I work from home through a VPN and am getting booted several times a day. I didn't consider it being on my end and another component to the gaming and MyQ issues. I kept asking my coworkers to restart my computer. Sigh.

I'm glad to see I'm not the only one - the most annoying part about this problem is it's wildly inconsistent - I'm an IT guy and I can troubleshoot and deep dive into these things, but because I can't really do anything with what is probably the cause (my trash can) all I can do is maybe apply some workarounds. I connected my Nighthawk R5700v2 that I had before I switched over to TMHI last year december and after putting it into bridge mode and connecting my devices to the router, my work laptop issues stopped - however I'm not sure if it affected my gaming stuff, as I did time out once playing TF2 within 1-2 minutes, but then ran another session and went 20-30 without a problem.

Is it caused by a certain tower/connection type? Congestion? I just can't tell. Rebooting the gateway would sometimes have no effect. Games work for a bit then fail, which means it's not just "it doesn't work", it does until something specific happens then I time out. It's not just old games either that might have poorly designed/outdated protocol network settings. 

I've seen lots of old posts that say "TMHI is not for gaming" and yes, there might be a bit more latency, but that's worth $30 or whatever the difference was for me and using Xfinity, and I don't use consoles which were mostly the main culprit; since I started just over a year ago, I didn't have any *disconnects* and things just failing until the last 2-1.5 months. This is new and frustrating - and along with this I think my area has gotten MORE 5G ultra coverage around me too.

Yeah, and it's not like the internet itself is disconnecting, either. Everything else is working perfectly fine. It's like they're specifically filtering the traffic used by certain ports. 

 

Did they just underestimate how many users they would have with an unlimited data plan? If they came right out and said it, I would pay more, I just want to be able to use what I'm paying for.

It doesn't seem like congestion to me. Gaming, relatively wise, takes up very little bandwidth, (unless you count downloading CoD Warzone as "gaming" but hey I don't do that lol). They'd want to look at streaming services to cut down bandwidth...I'd hope they would know this.