I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses. During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update. A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection. Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.

I'm seeing a similar situation. My game of choice is World Of Tanks. I can login to the game but within about 3 to 5 minutes I get kicked out due to a dropped connection. I'm not actually losing connection to the gateway. I can stream video for hours without issue. My son is seeing similar results with the games he plays. Have you tried contacting support? If so, what kind of response have you gotten?

I'm having the same issue on Oculus Quest. I'm able to play online games for about 60 seconds then it kicks me out. Also tried connecting through a router that is connected to the TMobile modem and still didn't work. Went over to a friends house to try just to verify it wasn't my headset and it works fine. Very frustrating, I'll probably have to drop T-Mobile. Good price but not worth it if I can't use it.

valleyr wrote: I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us! I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn't worth a $1 if it's gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It's a complete deal breaker.Everyone I know that is having this issue have the older grey cylinder modems. I'm guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues?

Hogfamkitten wrote: Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router My internet actually works fine and I have it hooked up to a quite a few things, but T-Mobile is not compatible with my MyQ garage door opener so I can't use it and my son can't play multiplayer games with his friends. He gets kicked out of the games. It used to be occasional until December when it became constant. We have really good service otherwise which makes it so disappointing to have to go back to Cox internet. There is not much else available in my part of Vegas.

Home Internet Gaming Problem | Comunidad de T-Mobile

gravitynoise
Transmission Trainee
Hace 2 años
mattscherer32 wrote:

Markos198 wrote:

Mdizzy wrote:

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.

It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also?

Same for me, I was able to play last night with no issues at all!
XCOATX
Transmission Trainee
Hace 2 años
gravitynoise wrote:

mattscherer32 wrote:

Markos198 wrote:

Mdizzy wrote:

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.

It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also?

Same for me, I was able to play last night with no issues at all!

I had one day last weekend where I was able to play a few hours solid of CSGO, but my brother was having issues later on at night. He's on an entirely separate line as well so who knows if it's actually fixed.

Been saying it for a while, they should just roll back whatever they did.
gravitynoise
Transmission Trainee
Hace 2 años
XCOATX wrote:

gravitynoise wrote:

mattscherer32 wrote:

Markos198 wrote:

Mdizzy wrote:

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.

It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also?

Same for me, I was able to play last night with no issues at all!

I had one day last weekend where I was able to play a few hours solid of CSGO, but my brother was having issues later on at night. He's on an entirely separate line as well so who knows if it's actually fixed.

Been saying it for a while, they should just roll back whatever they did.

yup, spoke too soon, having issues again tonight
valleyr
Roaming Rookie
Hace 2 años
ttyler83 wrote:

Exact same issue. I've been a customer for months and just started seeing this happen after about 30-40 minutes of any multiplayer game. I've tried 2 different Nokia modems, and even went in store to exchange for a different model with an LCD on the front, model FAST 5688W. Support confirmed this new unit is on the latest Firmware.

We have tried running multiple streaming services, multiple security cameras, but as soon as a game connects the 30-40 minute countdown to loosing service starts. My first ticket into support was in November 2022 and I am still having this issue in January 2023 but they have not been able to connect this issue in the forms to my issue.

Going to try and use Express VPN or something to make a Static IP and see if that helps.

ttyler83, any luck with Express VPN? Our issues are isolated to the X-Box. Gaming on PC works fine.
ghjohnson
Newbie Caller
Hace 2 años
We've had TMHI for a few months now and since then, my daughter hasn't been able to join any Minecraft worlds she's invited to or any Xbox parties due to strict NATs on her Xbox One, husbands PS4 and my Nintendo Switch. Tried connecting a router and got the DoubleNAT issue. So I'm really shocked a lot of you here have been able to play until whatever the new update did recently. Did you guys have a strict NAT and it worked anyway?
Shankies
Newbie Caller
Hace 2 años
Im not nearly as tech savvy as most in here but maybe this will help( i dont know a fix lol) or make no difference to everyone with gaming problems. We have t mobile home internet(new style tower) and 3 phones 2 tablets all "unlimited". We started experiencing gaming issues around december also but what i have to add to this is somewhat different than what has been discussed. We have issues with our xbox games glitching and lagging but we also run all our phones and tablets on their own internet not the wifi and we have been experiencing the same type of and frequency of lagging and glitching across all devices on or off wifi. Before december we regularly got about 40 ping but now i just tested tonight out of frustration and ookla says 91 idle ping 495 download ping and 1160 upload ping, were 179 down 47 up and basically the same on wifi or mobile data for what all thats worth for everyone.
Tldr. Not so sure its your modems as it is the service provided to you no point resetting modems lol
XCOATX
Transmission Trainee
Hace 2 años
Shankies wrote:

Im not nearly as tech savvy as most in here but maybe this will help( i dont know a fix lol) or make no difference to everyone with gaming problems. We have t mobile home internet(new style tower) and 3 phones 2 tablets all "unlimited". We started experiencing gaming issues around december also but what i have to add to this is somewhat different than what has been discussed. We have issues with our xbox games glitching and lagging but we also run all our phones and tablets on their own internet not the wifi and we have been experiencing the same type of and frequency of lagging and glitching across all devices on or off wifi. Before december we regularly got about 40 ping but now i just tested tonight out of frustration and ookla says 91 idle ping 495 download ping and 1160 upload ping, were 179 down 47 up and basically the same on wifi or mobile data for what all thats worth for everyone.

Tldr. Not so sure its your modems as it is the service provided to you no point resetting modems lol

I believe it's the modems not transmitting the correct traffic. The only issues I've had besides this for the 8 months I've had the service, is a slight hiccup in connection every once in a while. Just everything will disconnect for a second; discord, steam, YouTube, etc, and then it all comes back immediately.

Since the December update or whatever, this has been a different type of connectivity issue, and much more frequent. It's basically impossible to use the service for multiplayer games now, which isn't what I signed up for. I got no notice or anything that they were changing anything. If they're really going the route of "it's not for gaming", then they should have said that when I initially signed up, or notified me in an email that changes were happening.
It's safe to assume that most people with an internet connection are also using it for online gaming, so it's insane to me that they're just letting this issue go on like this for months.
I'm rarely home so I can't check every day, but I would have cancelled it already if it was a daily fight to connect to anything.
Gonna give it another month and see if they fix the problem before switching to a local internet service. Slower speeds but at least I'll be able to actually use the service I'm paying for, because this is beyond frustrating.
mbyte78
Newbie Caller
Hace 2 años
Markos198 wrote:

Mdizzy wrote:

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.

It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

I found that UDP is not supported for video games. I had to switch providers. Whats the purpose for internet if it cannot be used for video games as well.
XCOATX
Transmission Trainee
Hace 2 años
mbyte78 wrote:

Markos198 wrote:

Mdizzy wrote:

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.

It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

I found that UDP is not supported for video games. I had to switch providers. Whats the purpose for internet if it cannot be used for video games as well.

The problem is that it worked just fine for the six months I had the service.

Whatever update they pushed was a conscious decision to remove your ability to use the service you paid for, without even so much as an email or text.

I haven't received any notification that their internet isn't intended for gaming, or that they've changed anything. They're perfectly fine letting me continue to pay for a service that they stopped functionality for.
mbyte78
Newbie Caller
Hace 2 años
gravitynoise wrote:

valleyr wrote:

Sooooo….our multi-player gaming issues seems to have magically resolved. Are others still having problems?

Nope, my games have been working fine for about a week now, no issues at all. MAGIC!!

What were your issues? Mine is UDP stopping crashing my game.