Forum Discussion

allanl3561's avatar
allanl3561
Transmission Trainee
Hace 3 años

How do I respond to a message that I receive on the internet gateway

How do I respond to a message that appears on the Internet gateway screen that is looking for a response?

  • allanl3561's avatar
    allanl3561
    Transmission Trainee

    It was a request from T-Mobile to rate a customer service call I had just made

  • Cali_Cat's avatar
    Cali_Cat
    Bandwidth Buddy

    Per TMO gateway manual the, messages are only to notify of service disruptions so read only. If you are getting texts that require a response, not sure if those are actually coming from TMO so I would call them to make sure.

  • Cali_Cat's avatar
    Cali_Cat
    Bandwidth Buddy
    allanl3561 wrote:

    It was a request from T-Mobile to rate a customer service call I had just made

    LOL

  • Fatmike's avatar
    Fatmike
    Network Novice

    I'm receiving messages that my account is under review and that I'm made withdrawal using epay from America first credit union. Is this spam?

  • Cali_Cat's avatar
    Cali_Cat
    Bandwidth Buddy
    Fatmike wrote:

    I'm receiving messages that my account is under review and that I'm made withdrawal using epay from America first credit union. Is this spam?

    Yes. I assume you are not using your TMO router’s phone number as your contact number for your bank accounts.

  • Fatmike's avatar
    Fatmike
    Network Novice

    No I am not using my router number for anything. But I was recently hit by scammers so it concerned me, since that I gave everything locked down and constantly checking my credit report