Forum Discussion
MESH Extender - Solid White Light
The MESH has a solid white light. No matter what I do, I cannot get to blink white for set-up. This unit was working fine for nearly two months, now it just has a solid white light and doesn't connect. Tried resetting the gateway, unplugging the MESH, hooked up via ethernet cable, and the reset button. Nothing works.
I called T-Mobile and told them I worked through all of the troubleshooting for the Mesh EXT. He told me to just take to my local store and have them replace the Mesh Ext with a new unit. Which they did and it is working flawlessly,….for now 😏
This just happened to mine…thought it was a firmware update and let it go for a weekend with no results. Tried reset as well….nothing. Has anyone been able to get a replacement?
Noting but issues since we have gotten this service. Upload is 3 or less constantly, as someone who works from home and was promised 15+ i was excited to try this service. The download speed is great but without the upload there is no reason to keep it. Also i was on my 2nd extender and woke up this morning and now it's solid white light no matter what i do. So now i can't even use it and of course this is the same issue i had with the last one that took a 3 days after i got the service. To say im disappointed is an understatment and of course they have no idea why it keeps happening.
Spoke to T-Mobile this morning and was determined that the MESH EXT was defective and will need to be replaced. Of course they are out of stock. Was told to go to my local T-Mobile store which was closed due to "unforeseen circumstances" Just can't make this stuff up!
My cable internet has been rock solid for decades. I just thought maybe I could save a little money, but not the case.
That was my fear all along when I switched to T-Mobile. The support and the performance. Probably headed back to Xfinity.
Same happened to my Mesh 4 days in. Solid white light. Contacted tech support. Instantly told me adapter needs to be replaced. Said it would be 7 days. Then said I could replace it at the store. Brought to the store and they stated they couldn't replace it in the system. Set the junk back and canceled service. Now it's either defective equipment or no one actually knows the fix since I see a lot of people having the same issue.
Hey there. Is there any indicator or error in the T-Life app about your Mesh Access Point? Our Internet residencial Plus | Internet 5G residencial de T-Mobile page has a lot of great information about setting up and resetting the mesh device. The troubleshooting flows are quick and easy to follow and then they provide the contact information for the best team to help with the mesh.
I am having the SAME EXACT issue, and did everything you did! Following this thread to see if anyone responds with a solution.
