Forum Discussion
My Q Camera connection issue
I have a MyQ camera to use in conjuction with the MyQ garage door oper app from Chanberlain. I have been using the camera for several months w/o much issue but when I left my old ISP (Cox) for T-Mibi...
Not sure why it stopped working, but when you use the app to setup MyQ, your phone must be on the same network as the one you are trying to connect on your MyQ device. It's likely that your MyQ device only works on 2.4 ghz instead of 5 so if you have those combined into the same SSID your phone will connect to 5 ghz which won't work if the device can only connect to 2.4.
If this is the case, you have to separate your 5 and 2.4 ghz bands into separate SSID names so you can make sure you phone is connected to the correct one for setup. Once setup is completed, you can put your phone back to 5 ghz.
This is a common problem for smart devices that have to be setup via a mobile app.
