My Q Camera connection issue

Redstang wrote:

The My Q Camera supposedly supports 2.4 and 5hz signals so I don't think that's the problem. As far as the signal access type, T-Mobile Gateways broadcast whatever signal they use and as far as I know it's not chanageable. Port blocking may be the culprit, but again there's no access to the Gateway's settings to check on that either. Because the camera did work for about 5 days after I installed the new network, I tend to think that something else is causing it now not to connect to my network/iphone. Not sure what it is so if anyone has solved this issue, please let me know. Maybe it a DNS or IP assignment issue?

Just to clarify, if your device supports both bands 2.4 and 5, but your bands share the same SSID, then the device will decide which is better. Two different devices may decide to choose different bands depending on how they were programmed. But if you are using your phone app to setup your MyQ, both must be on the same band. If your bands are combined on the same SSID, then you can't tell by just the SSID name if you are on the 2.4 or 5 ghz band. Anyway, this doesn't explain why this stopped working, but was more of a suggestion on why you are unable to connect wifi on setup.

On the other topics, your ports are no different now that it was 5 days ago because as you have tried - there are no way to change those. You also cannot change DNS so that hasn't changed either.

However your public IP definitely changes on a regular basis like cell phones do so that is a possibility on why it doesn't work now. If MyQ requires a static IP or fixed geolocation, then TMO will not work on a long term basis because both IP and geolocation change on a regular basis - days or weeks. There are Hulu Live TV users having this problem with no solution in sight.