Amazon Fire Television

testaccountsocial wrote:

jacen81 wrote:

Currently on the phone for 45 minutes. This is my 2nd call.  I was denied. FOR NO REASON.  I am going to speak with an attorney about starting a class action.  It's a television for ____sake.  If someone would like to contact me, my email address is jacen81@gmail.com.  It is unbelievable that I would need to peck and scratch for a redeem code that should have been sent to me 2 weeks ago.  If I have to I will spend the next 3 years of my life fighting this, I will... JUST FOR PRINCIPAL!!  No one should have to jump through hoops for the redemption code after the 60 days of validation.

Even though they have acknowledged that it was a mistake and I am eligible, they clearly told that they cannot give FireTV code.

Customer Service is less than tolerable.  I've waited for call-backs...never happened.  I've called back to talk to representatives, then transferred to management, then hung up on (which may have been accidental, but I doubt that), then called back only to start the entire process all over again.  As a 21 year customer of Sprint/T-Mobile...I don't feel valued or appreciated for my loyalty.  I've never taken part in a redemption scam from T-Mobile, but I won't allow it to influence my purchases again.