Home Internet Goes Out Every Couple of Hours

Same issue here. Signed up in April 2021, service was pretty good for 2.5 months; no dropout until last week. Then it started happening overnight, then every 4 hours and then after about 1 hour. They sent me a replacement Gateway, I set it up this morning only to come home tonight to a no internet situation. I don't think it's linked to temp, it's been pretty constant where the unit is placed, if anything a little cooler. I usually connect a laptop directly to the Ethernet port and check if there's a connection. The web interface stays responsive, connection on both cellular bands is indicated as 4/5. The gateway report that internet is working with a green checkbox. But all phones and computers can't reach anything. Looks like a weird DNS or routing issue. Their whole service is built around IPv6 and seems finicky.

Previous comments about the offshore customer support are right, they are beyond useless. I've been bounced around for over 2 hours on hold, twice transferred to the wrong place. And you can't check anything on the device that would actually be of any help. If only they had an actual team of engineers working on fixing issue. I'm about to cancel, shame because when it was working it was better value than competitors.