Why cant customers who have been loyal supporters since 5G home internet service started get tye new gateway with antenna hookups.

It's not clear to me how T-Mobile advertises to cater and care for their customers if they can't seem to listen to them. I hope this issue over the new gateways gets some media attention because based on what I've seen from various post I'm not the only one. From experience other ISPs if a device is not performing the way it should they will change it. Even if is another model. And it doesn't matter if the client is a new or existing. From my experience (I'll attach a photo) speed and signal strength is more consistent with the newer model. Idk why would T-mobile not work with their customers if they truly care. I'm not asking because I want to but because I want to get what I pay for. Sometimes is one bar vs 4 bars. So, T-mo please tell me why you deserve 4 stars (if any) and recomendations if you are not willing to work with your customers.