Forum Discussion
Sagemcom router can't change network security to WPA2
First of all I have issues connecting to this router. It will keep sayings let's get you reconnected and then after a while it will connect but it's pretty unstable. This is the android app. On my...
Depending on the model of gateway you have I think you need to reset it and reboot and reconfigure it from scratch.
You will need to use your T-Mobile Internet app. Open it up and tap the "Network" link at the bottom of the screen > There you will see your existing SSID wifi network name (or create a new one if it is blank) > tap on the network name and you will see where you can change your existing SSID wifi name and password. Remember to scroll to the bottom of the screen and tap "SAVE". As a friendly reminder you will see the option for "Frequency Band" and you should create both 2.4 and 5Ghz bands separately so that smart devices like thermostats and printers can connect using the 2.4Ghz band separately.
Let us know if this works for you.
@alderran my initial suggestion would be to make sure you have both 5Ghz and 2.4Ghz SSIDs setup. Sometimes devices can have difficulty connecting to one SSID that "auto" programs between the two frequencies. If you have 3+ signal strength bars, this might be the issue.
Set them up and let us know the results.
