Forum Discussion
Servicio
If I have a problem with my Gateway and Internet service how fast can I expect it to be resolved. I work from home so I can't be without Internet for long. Gracias,
@Daniel Boone generally, TM will respond to customer service phone calls within 15-30 minutes, or you can post a message/question here.
I would make sure to have a phone plan with a large hotspot data allowance as a backup.
@Daniel Boone generally, TM will respond to customer service phone calls within 15-30 minutes, or you can post a message/question here.
Live in Boston and service has been out or weak for 18 hours. Called service 12 hours ago , twice and they said they are working on it. With internet & phone with t mobile I have no connection to the outside world. Thinking of getting different service for one of them that way at least I'll be able to connect with someone.
This is the worst service and I have to sit here and listen to my kids complain because they can't play on their Xbox parties or whatever it is they play. When I signed up for this service I was assured multiple devices could be connected. I told them what and how many devices I have. this is just terrible
