Forum Discussion
t-mobile access point (white disk)
I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.
I had same issue where T-Life app won't allow me to "add new access point". It turns out you don't need to add it manually in the app. Here's what I did.
- Plug access point device to power and connect to modem using ethernet cable.
- The device will show a blinking white light, implying an internal firmware update. Wait for it to finish.
- wait until the access point device is showing a steady green light, which implies the pairing is complete.
- now you can move the access point device to any preferred location. And it should work after light turns green.
I plugged mine into Ethernet cable and into modem and they turned green within minutes than unplugged and moved. I had to move mine a few times and also rest them to get them to work. And after a day or so the disk show up on my device list.
I just received the disk to increase signal- followed prompts and all it did was flash white- waited 24 hr- unplugged it- waited and white light came on solid then just flashing. I can't stay on the phone for hours with someone speaking broken English and soft tone voice because I'm hard of hearing- what do I do to fix it?
It only took a few mins than connected and turned green than I moved to where I wanted
How long does the firmware update take???
I figured it out I had to reset the disk and both connected
I had my disk next to router and they both turned green I unplugged them and moved them and now they only blink white
I had same issue where T-Life app won't allow me to "add new access point". It turns out you don't need to add it manually in the app. Here's what I did.
- Plug access point device to power and connect to modem using ethernet cable.
- The device will show a blinking white light, implying an internal firmware update. Wait for it to finish.
- wait until the access point device is showing a steady green light, which implies the pairing is complete.
- now you can move the access point device to any preferred location. And it should work after light turns green.
I'm having the same issue as Chris21206, spent an hour on with support to be told mesh was faulty and get a new one. New mesh is doing the exact same thing and won't connect or recognize! Any suggestions??
I'm having a similar problem. I just got my gateway and mesh yesterday and I just setup my gateway but my mesh access point just stay blinking white. I been on tmobile it support for 2 hrs trying to get this to work. I'm connect to the gateway and I have internet. When I plug the ethernet cord to from the gateway to the mesh, supposedly it should turn to green but mine stays blinking white. I don't know what to do.
