t-mobile internet service

Unfortunately, my local store was not a… and I forget the term… was not a "official" T-Mobile store but rather an "affiliate" store.  I know these words are not the right words, but my local store wouldn't do anything for me as the router was shipped directly from T-Mobile to me and they couldn't assist with my situation.

Sorry to be long-winded.  I would recommend seeing if your local T-Mobile store would/could assist you as it would be faster in the long run.

However, if your Home Internet Router is currently up and running, call Support and tell them that an IT Professional who is also a customer recommended that they ship you a new power supply.  They won't charge you for it and it's very inexpensive as compared to shipping you a whole new router.

I've actually heard of others with this same issue when researching my problems with this particular model that I'm using.  The router is great… it's the cheap power supplies that give out.  Also, everything was always plugged into a UPS, which I highly recommend.  Because of that, I doubt that it was a "dirty" power issue that caused the power supply to become flaky.

Just an FYI:  My model is a Arcadyan KVD21

This model works great… except when it started shutting off requiring me to unplug and plug back in to get it to come back on…and eventually wouldn’t come back on at all.

The small, couple dollar power supply they sent has been rock-solid and I’ve not had one reboot since receiving it months ago.

I wish you the very best!

Your friend,

Paul