Forum Discussion
international data roaming
Hi! My phone number is 954294**** , Yuliya G. What's going on with my international data roaming? My plan includes 5gb mobile data out of state. In this billing cycle I spend 3.73 gb and got a message from T-Mobile that I will get additional charge $500 and suspension.
Thank you very much guys for your answers. I just called to customer service and they said that it was technical issue and a lot of customers today got same messages by mistake. Thanks God 😊 Enjoy your travel everyone with 5gb data 😀
Having phone service is never more important than when you are traveling. We cannot access account details here, but we can still provide some answers.
Where are you currently travelling? Normally there is no additional charge for data, but there are charges for talk time. You can check the rates for talk, text, and data on our International Travel page.
If you are on a cruise ship, the charges can be much higher. When traveling within the 215+ countries that we have roaming agreements in the calling rates are only 25 cents per minute, but if you are no the phone for a LONG time, that can stack up too. Once you hit a high amount of international charges, we can suspend the account to prevent further charges and then will reactivate it once you talk to our customer support team to discuss what is charging and how to minimize those charges.
Hope this helps.
The majority of your usage must be on the T-Mobile network. If you spend a lot of time traveling, use WiFi Calling as much as you can. T-Mobile reserves the right to terminate lines and or accounts for excessive roaming.
has the majority of your billing cycle been roaming in another country? if so that might be why.
