international data roaming

Evrika42 wrote:

Thank you very much guys for your answers. I just called to customer service and they said that it was technical issue and a lot of customers today got same messages by mistake. Thanks God 😊 Enjoy your travel everyone with 5gb data 😀

I am so glad to hear that it was an error and you were not getting a ton of charges on your account. Thanks for the update and safe travels! 

There are three classes of service: Text, Voice and Data. When international roaming, Voice will generally cost extra. Texts are generally free but may be charged in some countries (e.g.Cuba, Sao Tome & Principe)  In the vast majority of countries data is free but may be throttled. The exceptions are pretty much the same places where texts cost extra. I can't name any European countries where data and texts cost extra but onboard cruise ships and long-distant ferries all bets are off.

Then you definitely want to reach out to our customer support team to have them review the pending charges on your line and see where those charges really are. 

Most people on the Community like to send a direct message to us on Facebook or Twitter using the social media links at the bottom of the page. Otherwise, you can call us using our international number found on the Contáctanos . 

Are you using any VOIP apps that might be handing off calls to cellular?

Probably I need to contact customer service. 

I didn't do any phone calls 😕 

Yeah, the text messages confirm that the charges are not for data. You have not hit the data allotment, but even if you did, the speed would slow down. It would not charge you extra for data. The charges that you want to look at are phone calls. 

That data usage is just for your apps.  That does not included other services and apps that are system dependent that are needed for the device to operate correctly.  

I used to be in Ireland, Scotland, England, Netherlands, Latvia and others European countries. In each country I got a welcome message from t-mobil T-Mobile: Welcome to Ireland! Your plan includes coverage that gives you 5GB/mo. of high-speed data On Us, plus unlimited texts at no extra cost. Calls are at $0.25/min. Enjoy your stay!". And today I got four messages, with differentamounts,  the kast one was: "Free T-Mobile Msg: Final notice, your International Data Roaming charges in this bill cycle have reached $500.. To avoid additional charges and possible suspension of your T-Mobile service, turn Data off. Dial #ROF# (#763#)".