is anyone having network issues with galaxy z fold 3??

TomTom wrote:

Darknightusa wrote:

My service has failed. I'm on the line with tmo right now. 

Darknightusa, have you tried out the fix in this thread to see if it will work for you? T-Mobile and Samsung support are useless. T-Mobile sent me to Samsung, Samsung sent me to Google because Android belongs to Google…

I just used the solution in the image. It works for now. The first time I did it, I didn't put the lock setting on. The sim card kept resetting. I did the lock setting and so far so good. We'll see...

Darknightusa wrote:

My service has failed. I'm on the line with tmo right now. 

Darknightusa, have you tried out the fix in this thread to see if it will work for you? T-Mobile and Samsung support are useless. T-Mobile sent me to Samsung, Samsung sent me to Google because Android belongs to Google…

My service has failed. I'm on the line with tmo right now. 

correct..everyones phone didnt just up and blow up its antenna right after an update..the update itself messed up how the phone now reads and attempts to use the network..which is why for many changing around which bands the phone looks for has fixed it for the moment as pointed out above my post..

Samsung just needs to get their update figured out and then fire out another update to fix this one.

afiser wrote:

I've been having issues since the last update happened. I've spoken to several agents via chat and then I got a ticket to put in with Tmobile. They recommended, factory reset, change of SIM card or get a samsung warranty replacement.  I went into the first tmobile store and they acted like "oh no problem, lets get you into a new phone, oh wait, no you have to go to the tmobile store that you bought the phone at so they can bring up the original reciept for an exchange" . I go to the store I bought the phone at and they said "that representative didn't have a clue what they were talking about. We cannot just exchange the phone. You  have to call samsung for a warranty swap (or whatever terminology). They did switch out my SIM card and it didn't work. Ugh. So frustrating. Anyway, I scheduled a call with samsung tomorrow and i'm really hoping they are receptive to my concerns. Honestly, at this point, I want a new model because I've got a sneaking suspicion that getting another phone won't fix the problem. I just got this phone in Sept 2021!!! Has anyone gone through the warranty process, received another FOLD 3, and have the issue fixed?

Hello afiser: I've been down that road as well. My advice is not to waste any more time with Samsung and T-Mobile support. I used the workaround fix ("Go to the dialer and dial star pound 2263…") posted by "MaTchu" in this thread and it's been working for over a week now. I believe the cause is related to the release of the Android version 12 and not the phone’s hardware itself; “the antenna malfunction, motherboard malfunction, the phone needs to be replaced, etc.…”. Someone doesn't understand that the hardware requires a driver/software for it to work. In our case, the software update changed and not our hardware! A lot of us got our phone working again using this band configuration fix proved that our hardware is okay.

Good luck and I hope you’ll get your phone working once again!

Tom

I've been having issues since the last update  happened. I've spoken to several agents via chat and then I got a ticket put in with Tmobile. They recommended, factory reset, change of SIM card or get a samsung warranty replacement.  I went into the first tmobile store and they acted like "oh no problem, lets get you into a new phone, oh wait, no you have to go to the tmobile store that you bought the phone at so they can bring up the original reciept for an exchange" . I go to the store I bought the phone at and they said "that representative didn't have a clue what they were talking about. We cannot just exchange the phone. You  have to call samsung for a warranty swap (or whatever terminology). They did switch out my SIM card and it didn't work. Ugh. So frustrating. Anyway, I scheduled a call with samsung tomorrow and i'm really hoping they are receptive to my concerns. Honestly, at this point, I want a new model because I've got a sneaking suspicion that getting another phone won't fix the problem. I just got this phone in Sept 2021!!! Has anyone gone through the warranty process, received another FOLD 3, and have the issue fixed?

MaTchu wrote:

This is what I found on the Samsung forum. So far it seems to have corrected the issue for now. But we will see if it reverts back to in and out service or not.

Wow. Just found this today. Hopefully this has resolved the issue until the next update. Was "thinking" of getting rid of it but hopefully this will resolve the connection issues. Thanks MaTchu for the information.

Nevermind.. It only worked for a few hours :( its back to being crappy service. I have to put on airplane mode and back to get spurts of service.. I just spoke to a tmobile tech and they told me that there will be a new update released next week...

how long have you been testing this so far?

THIS IS WHAT I DID TO FIX IT: 

I had same issues. H+ service or no service at all. Tried all troubleshooting.  Reset networks clear cache. I called tmobile and samsung. Nothing worked. But I tested my unlocked zfold with a sim card from ATT and phone worked perfectly.  Then put the tmobile Sim back in and it fixed it. When you switch Sim it forces phone to reconfigure for the Sim inserted. So when I reinsert the tmobile Sim after having phone configured to att it had to reconfigure to tmobile Sim again. It seemed to fix issue. I can text call and use mobile data again 5g.